L&Q's Publication Scheme
Find information about how L&Q is run, how we manage homes and services, how we manage our finances and how we're performing.
About our Publication Scheme
Our Publication Scheme brings together information we publish about L&Q and the way we manage social homes and services.
We organise it by subject so you can quickly find what you need.
Jump to
- Who runs L&Q and how decisions are made
- How we manage our finances
- How we look after homes
- How we're performing
- Your housing services
- Records and governance documents
Who runs L&Q and how decisions are made
Find out who runs L&Q, how decisions are made and how residents can influence our work.
You can also explore the strategies and plans that guide how we manage homes and services and deliver our priorities.
- How L&Q is run and organised
- L&Q's Group Board
- L&Q's Executive Group
- Important roles at L&Q that help protect residents
- L&Q's corporate strategy: Our Future Shape
- How L&Q makes decisions
- How L&Q manages risk
- How L&Q handles complaints
- How residents can get involved and influence services
How we manage our finances
Find out where the money we use comes from, how we spend and invest it and how we make sure our finances are managed responsibly.
- How L&Q manages its finances
- How L&Q governs and oversees its finances
- How L&Q delivers value for money
- How your service charges are used
- L&Q's financial performance
How we look after homes
Find out about the homes we own and manage, our repairs service and our environmental plans.
How we're performing
Find out how we're performing, what residents think of our services and where we need to improve.
- How L&Q is performing
- L&Q's performance against our strategic commitments: Q1 2026/27
- L&Q's health and safety performance: Q1 2026/27
- Tenant Satisfaction Measures at L&Q
- L&Q's complaints performance and annual report (PDF, 3MB)
- Evictions at L&Q
- How L&Q is regulated
- L&Q's Regulator of Social Housing ratings
- L&Q's Housing Ombudsman decisions
Your housing services
Find information about the services we provide, how we manage homes, the policies that guide our work and the support available to you.
- Manage your home
- Get support and discover opportunities in your community
- L&Q's policies for managing homes and services
Records and governance documents
Find information, records and documents that explain how L&Q is governed, how decisions are recorded and the rules we follow.
If you cannot find the information you need
If you cannot find what you need on our website, contact us and we'll do our best to help.
From April 2027, you'll also be able to ask us for information through a new online service.
Call our customer service centre
Last updated: September 2026