Contact us

Calls to 0300 numbers cost no more than calls to landlines (01 or 02 numbers) and this cost will vary according to your phone provider. They are usually included in any free minutes you have.

Translation and interpretation services

Our translation and interpretation services provide language services in more than 100 languages and local dialects, including British Sign Language (BSL).

The services we offer include:

• on-demand telephone interpretation
• face-to-face interpretation (including BSL)
• video interpretation by appointment (including BSL)
• on-demand remote video interpretation for BSL
• video relay service for BSL
• translation of documents/transcriptions (including larger print and Braille)
• easy read conversion

To access any of these translation and interpretation services, please get in touch with our customer service centre.

Once you speak to an Adviser, please let us know your chosen language and we will connect you to an interpreter who will assist you.

British Sign Language users

We’ve partnered with Sign Solutions to provide access to BSL interpreters if you need help when contacting us.

Connect to an interpreter

This service is available 24 hours a day. However, outside our normal opening hours, we operate an emergency-only service.

The best web browser to use this service from is Google Chrome, but you may need to adjust your browser settings for it to work. If this applies to you, please read the Sign Solutions troubleshooting guide.

For more information about the InterpretersLive! app, visit the InterpretersLive! website.