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Contact us

We're here if you need to get in touch with us about something or can't find what you are looking for.

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General enquiries and more

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Repairs and maintenance

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Damp and mould

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Antisocial behaviour

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Claims for personal injury or loss or damage to personal possessions

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Frequently asked questions (FAQs)

West Ham Lane office

Our offices

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Supplying goods or services to L&Q

Get in touch

Customer service centre

0300 456 9996

(020 8189 9996)

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency-only service

Home sales

0300 456 9997

(020 8189 9997)

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

(020 8189 9998)

For all business inquiries, please contact our Head office

Calls to 0300 numbers cost no more than calls to landlines (01 or 02 numbers) and this cost will vary according to your phone provider. They are usually included in any free minutes you have.

Translation and interpretation services

Our translation and interpretation services provide language services in more than 100 languages and local dialects, including British Sign Language (BSL).

The services we offer include:

  • on-demand telephone interpretation
  • face-to-face interpretation (including BSL)
  • video interpretation by appointment (including BSL)
  • on-demand remote video interpretation for BSL
  • video relay service for BSL
  • translation of documents/transcriptions (including larger print and Braille)
  • easy read conversion

To access any of these translation and interpretation services, please get in touch with our customer service centre.

Once you speak to an Adviser, please let us know your chosen language and we will connect you to an interpreter who will assist you.

British Sign Language users

We’ve partnered with Sign Solutions to provide access to BSL interpreters if you need help when contacting us.

Connect to an interpreter

This service is available 24 hours a day. However, outside our normal opening hours, we operate an emergency-only service.

The best web browser to use this service from is Google Chrome, but you may need to adjust your browser settings for it to work. If this applies to you, please read the Sign Solutions troubleshooting guide.

For more information about the InterpretersLive! app, visit the InterpretersLive! website.

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