Contact us
We're here if you need to get in touch with us about something or cannot find what you're looking for.
General enquiries and more
Repairs and maintenance
Complaints
Damp and mould
How to report a fire or structural safety issue
Antisocial behaviour
Claims for personal injury or loss or damage to personal possessions
Our offices
Supplying goods or services to L&Q
Get in touch
0300 456 9996
(020 8189 9996)
Monday to Friday from 8am to 6pm (excluding bank holidays)
Outside these hours, we operate an emergency-only service
0300 456 9997
(020 8189 9997)
Monday to Friday from 8am to 6pm (excluding bank holidays)
0300 456 9998
(020 8189 9998)
For all business inquiries, please contact our Head office
Calls to 0300 numbers cost no more than calls to landlines (01 or 02 numbers) and costs will vary according to your phone provider. They are usually included in any free minutes you have.
Webchat
You can also message our team on webchat, Monday to Friday from 8am to 6pm, for help with emergency repairs, making payments and more.
Translation and interpretation services
Our translation and interpretation services, supplied by Dals, provide language services in more than 100 languages and local dialects, including British Sign Language (BSL).
The services we offer include:
- on-demand telephone interpretation
- face-to-face interpretation (including BSL)
- video interpretation by appointment (including BSL)
- on-demand remote video interpretation for BSL
- video relay service for BSL
- easy read conversion
To access any of these translation and interpretation services, please get in touch with our customer service centre.
Once you speak to an Adviser, please let us know your chosen language and we will connect you to an interpreter who will assist you.
British Sign Language users
We’ve partnered with Sign Solutions to provide access to BSL interpreters if you need help when contacting us.
This service is available 24 hours a day. However, outside our normal opening hours, we operate an emergency-only service.
The best web browser to use this service from is Google Chrome, but you may need to adjust your browser settings for it to work. If this applies to you, please read the Sign Solutions troubleshooting guide.
For more information about the InterpretersLive! app, visit the InterpretersLive! website.
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