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Contact us

We're here if you need to get in touch with us about something or can't find what you are looking for.

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General enquiries and more

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Repairs and maintenance

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Damp and mould

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Antisocial behaviour

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Claims for personal injury or loss or damage to personal possessions

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Frequently asked questions (FAQs)

West Ham Lane office

Our offices

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Supplying goods or services to L&Q

Get in touch

Customer service centre

0300 456 9996

(020 8189 9996)

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency-only service

Home sales

0300 456 9997

(020 8189 9997)

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

(020 8189 9998)

For all business inquiries, please contact our Head office

Calls to 0300 numbers cost no more than calls to landlines (01 or 02 numbers) and this cost will vary according to your phone provider. They are usually included in any free minutes you have.


British Sign Language (BSL) users

We’ve partnered with Sign Solutions to provide access to BSL interpreters if you need help when contacting us.

Connect to an interpreter

This service is available 24 hours a day. However, outside our normal opening hours, we operate an emergency-only service.

The best web browser to use this service from is Google Chrome, but you may need to adjust your browser settings for it to work. If this applies to you, please read the Sign Solutions troubleshooting guide.

For more information about the InterpretersLive! app, visit the InterpretersLive! website.

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