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Service charges

There are new items on your service charge statement that you may not have seen previously

Items on your statement

What you may see on your statement:

Electrical testing

In order to comply with health and safety legislation, we're obliged to carry out testing of all electrical intake points into your building.

You would have always been liable to pay for the service, but in previous years we've chosen not to charge you. We'll now charge a fixed rate to all residents for this service.

Please note that the electrical testing is charged to your building regardless of whether there is a separate landlords supply.

Water testing

Like electrical testing, this is a fixed rate service charge to cover our cost of statutory testing of shared water supplies and storage tanks.

Water testing is another health and safety requirement, which we carry out to detect and eliminate issues such as legionella.

Building monitoring

We have recently installed building monitoring equipment into many of our blocks. This equipment will enable proactive, early detection of faults with facilities, including fire alarms and communal heating systems.

This will benefit our residents as the system aims to identify faults as soon as they occur and notify us, with the aim of making the process more efficient. 

As a result, there is a small servicing cost included in your service charges.

Please note that we carried out the installation of the equipment at no cost to you.

Mobile caretaking

We have several teams of multi-skilled mobile caretakers who provide a service across the estates in our neighbourhoods.

They don't work to a rota but will visit sites as requested by the Property Manager, usually following estate inspections.

The mobile caretakers carry out general caretaking duties, for example carrying out minor repairs in communal areas and grounds maintenance.

We levy a small annual charge for this service that all residents on our managed estates pay.

Even if you live in a house, you may pay for mobile caretaking if we provide services to the street where you live.

Residents can request a visit from the mobile caretaker via their Property Manager.

Fire risk assessment

If your building is subject to periodic assessment for fire risk, we have included a small charge as a contribution towards the cost of this statutory service.

The cost to residents is £1 per month, or 23 pence per week.

Equipment telephone lines

This heading is for the cost of telephone lines connected to equipment in your building or on your estate. Equipment may include items such as lifts, door entry systems, or CCTV systems.

In previous years, the line charges were included under the main headings for these services on your statement.

Dry riser servicing/maintenance

As part of building compliance, we need to service and maintain dry riser systems that serve our properties. If your block benefits from a dry riser system, you will see a service charge for this facility.

In previous years we included these costs within the headings of 'Fire Protection Equipment Servicing' and 'Maintenance'.

Wet risers and sprinklers servicing/maintenance

As part of building compliance, we need to service and maintain sprinkler and wet riser systems that serve our properties. If your block benefits from one of these systems, you will see a service charge for this facility.

In previous years we included these costs within the headings of 'Fire Protection Equipment Servicing' and 'Maintenance'.

Fire extinguishers and blankets servicing/maintenance

As part of building compliance, we need to service and maintain fire extinguishers and fire blankets located in the communal areas of our buildings. If your block benefits from extinguishers or blankets, you will see a service charge for them.

In previous years we included these costs within the headings of 'Fire Protection Equipment Servicing' and 'Maintenance'.

Fire protection equipment servicing/maintenance

We have created new service charge headings for various elements related to fire protection as above, with the aim of making your statements clearer and more transparent.

You may still have headings under Fire Protection Equipment: these relate to the servicing and maintenance of fire alarms, smoke and heat detectors, and automatic opening ventilation systems.

Have a question?

Visit our help and advice pages about service charges