L&Q charcoal textured image on content page header

Social media

Our social media policy

To make sure everyone feels comfortable we have developed some guidelines to keep in mind as you interact through our social media channels.

We know that most people will treat others with respect, but if we see something that will cause offence or you're not following  the guidelines set below, you could see your posts removed.

If unacceptable behaviour persists, you may be banned from participating on our social media channels.

Be respectful

The L&Q Facebook page and Twitter accounts are open forums for our residents to discuss L&Q and subjects related to being an L&Q customer.

Please do not post any statements that could be offensive or insulting to others. Avoid identifying or discussing other individuals.

Any posts that include profanity, religious content, political content, or are off topic and could be deemed offensive to others will be removed wherever possible in accordance with the Communications Act of 2003. 

Hateful language of any kind will not be tolerated. Anyone posting content of this nature will be reported and banned from our channels.

If you are offended by any posts we'd encourage you to report the content to the relevant platform.

Protect yourself

Please avoid posting any personal information.

Any posts that include an email address, phone number, mailing address, date of birth or other personal information will be removed.

Facts first

Please avoid posting any false or misleading information about L&Q or any third party contracted by L&Q.

If there are issues in the media feel free to ask questions so that we can provide you with as much detail on the issue as possible.

Please avoid posting any content that is untrue or speculation regarding L&Q.

Not a billboard

Please avoid posting any messages that serve as advertisements or self promotion

Any links, images, or messages posted to our wall or newsfeed posts which promote yourself, an off topic event or your business will be removed.

We're here to help

We're aware sometimes things do go wrong. If you have a complaint about L&Q or an experience related to a service provided by L&Q, it is okay for you to share your experience on our social media channels.

However, to make sure your complaint is registered we recommend you contact us.

Access our social media channels

L&Q Customer Services on Twitter

The L&Q Contact Us Twitter account allows residents to get in touch with our customer service centre. The account is monitored between 8am and 5pm, please do not use this account to raise emergency repair requests

L&Q on Twitter

L&Q's corporate Twitter feed contains all our latest news, updates and commentary on the world of housing

L&Q on Facebook

The L&Q Facebook page has been created so that our residents can interact with each other, give us feedback or suggestions and receive the latest L&Q updates

LQ Homes on Facebook

Here you can read all about our latest homes and developments

Follow us for all our latest news and updates