Our social media channels and policy
Guidance on interacting through our social media channels. Here's how to make sure everyone feels more comfortable online.
Overview
To make sure everyone feels comfortable, we've developed some guidelines for interacting through our social media channels.
Most people treat others respectfully, but if we see something offensive or against our guidelines set below, your posts may be removed.
Vexatious behaviour may result in you being banned from our social media channels.
Be respectful
- avoid posting statements that could be offensive or insulting to others
- avoid identifying or discussing other individuals
- posts with profanity, religious content, political content, or off-topic content that could be offensive will be removed
- hateful language of any kind will not be tolerated
- consistent vexatious content will be reported
- if you are offended by any posts, report the content to the relevant platform
Protect yourself
- avoid posting any personal information
- posts with email addresses, phone numbers, mailing addresses, dates of birth or other personal information will be removed
Facts first
- avoid posting false or misleading information about L&Q or any third party contracted by L&Q
- if there are issues in the media, feel free to ask questions so we can provide details
- avoid posting untrue or speculative content about L&Q
Not a billboard
- avoid posting any messages that serve as advertisements or self-promotion
- links, images or messages promoting yourself, off-topic events, or your business will be removed
We're here to help
If you have a complaint about L&Q or an experience related to a service provided by L&Q, it's okay to share it on our social media channels.
However, to make sure your complaint is registered, visit our complaints section.