Call our customer service centre

We're here to help you with anything related to your home or our services.

0300 456 9996

(020 8189 9996)

Monday to Friday from 8am to 6pm (excluding bank holidays). Outside these hours, we run an emergency-only service.

Calls to 0300 numbers cost the same as calls to standard landlines (01 or 02 numbers). Charges vary by provider, but they’re usually included in your free minutes. 

Translation and interpretation services

We provide access to more than 100 languages and formats – including British Sign Language – through our partner, Dals.

Learn more about our translation and interpretation services