L&Q's Executive Group
Find out who leads our day-to-day operations and the areas of our work they are responsible for.
How our Executive Group leads L&Q
Our Executive Group is responsible for the day-to-day leadership of L&Q and for delivering our strategy.
The Group oversees our services, manages our organisation and delivers the strategic decisions made by our Group Board.
Each member leads a different area of work and shares responsibility for our overall performance.
Meet our Executive Group
Fiona Fletcher-Smith
Group Chief Executive
Sharon Burns
Executive Group Director, Customer Services
Ed Farnsworth
Executive Group Director, Finance
Aly Heald
Executive Group Director, Partnerships and Regional Operations
David Lewis
Executive Group Director, Property and Investment
Steve Moseley
Executive Group Director, Governance and Transformation
Tom Nicholls
Executive Group Director, Human Resources
Fiona Fletcher-Smith, Group Chief Executive
Fiona has been our Group Chief Executive since September 2020 and has almost 30 years' experience in housing, development, regeneration and public policy.
Fiona led our £5.1 billion development programme, including major projects such as Barking Riverside, and oversaw our expansion beyond South East England.
Fiona was also Chair of Trustees at Centre for London for six years, helping the capital's think tank meet its charitable objectives.
Responsible for:
- leading L&Q
- setting strategic direction
- overall organisational performance
Sharon Burns, Executive Group Director, Customer Services
Sharon has more than 30 years' experience in housing and has spent most of her career improving services and making sure residents' voices are heard.
Sharon leads our customer services and housing management functions, as well as the L&Q Foundation and L&Q Living.
Sharon is also a board member at Southway Housing Association.
Responsible for:
- housing services
- customer services
- resident experience
- L&Q Foundation
- L&Q Living
Ed Farnsworth, Executive Group Director, Finance
Ed joined us as a graduate trainee in 2005 and was appointed Executive Group Director, Finance in January 2025.
Ed is a qualified accountant and has played a central role in developing a financial strategy that supports major investment in the safety, quality and sustainability of residents' homes.
Ed is also co-chair of Barking Riverside Limited, a board member and Chair of the Audit and Risk Committee at North London Muslim Housing Association, and Chair of the National Housing SORP (Statement of Recommended Practice) Working Party for the sector.
Responsible for:
- financial planning, budgeting and delivery
- monitoring financial performance
- securing investment in homes and services
- financial reporting and compliance
- delivering value for money for residents
- managing insurance, debt raising and investor relations
Aly Heald, Executive Group Director, Partnerships and Regional Operations
Aly leads our regional partnerships, sustainable transformation and change for our operations in North West England.
With more than 20 years' experience in housing, Aly makes sure our investment in major improvements to social homes and services is delivered consistently across our operational areas.
Responsible, in North West England, for:
- partnerships with local authorities and other organisations
- enabling transformation and change
- enabling consistent and effective services
David Lewis, Executive Group Director, Property and Investment
David has more than 30 years' experience in social housing and leads L&Q's property and investment functions.
David is responsible for making sure residents' homes are safe, secure and well maintained. He also oversees investment in existing homes, major improvement programmes, repairs and maintenance services, and the delivery of new affordable homes.
Before joining L&Q, David held a number of senior leadership roles in housing organisations across the UK.
David is a board member at Greatwell Homes and a member of both the Chartered Institute of Housing and the Royal Institution of Chartered Surveyors.
Responsible for:
- repairs and maintenance
- estate services
- investment in existing social homes through major improvement and regeneration programmes
- delivery of new homes
- delivery of building safety works
Steve Moseley, Executive Group Director, Governance and Transformation
Steve leads our governance, strategy, communications, transformation, technology and health and safety functions, and has overall responsibility for compliance with the Consumer Standards.
Steve is a board member at Barking Riverside Limited, a joint venture between L&Q and the Greater London Authority.
Steve is also an industry representative board member of the Shared Ownership Code, which aims to raise standards and drive best practice in the provision of shared ownership.
Responsible for:
- governance and accountability
- strategy and performance
- communications
- technology
- transformation and change
- health and safety
Tom Nicholls, Executive Group Director, Human Resources
Tom has worked with L&Q for more than 25 years and is responsible for organisational development, equity, diversity and inclusion, corporate facilities management and human resources.
Tom leads the Group's people strategy, culture and organisational effectiveness agenda, supporting the development of a high-performing and inclusive organisation.
Tom has also played a key role in several mergers and acquisitions and has helped strengthen L&Q's employer brand and colleague experience.
Responsible for:
- organisational development, including leadership, learning and culture
- equality, diversity and inclusion
- corporate facilities management
- human resources, including recruitment, reward and employee relations
Executive Group salaries
We publish information about the pay and benefits of our Executive Group in our annual financial statements.
Find out how much members of our Executive Group are paid (PDF, 7MB)
Last updated: September 2026