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Resident involvement

We believe the best way to improve our service is by residents and staff working together

We're passionate about involving our residents to help us improve our services. That's why we offer a wide variety of formal and informal opportunities for you to have your say.

We have roles on our Resident Group Board, Neighbourhood Committees and more.

The Regulator of Social Housing requires us to involve our residents to monitor our performance and hold us to account. This principle is called co-regulation. Our current level of resident involvement helps us to meet these standards. 

woman standing up and talking at an event or conference

Neighbourhood Committees

Local groups of residents working together to make a difference in their communities
Woman outside with a clipboard

Resident Inspectors

Help us to inspect core service areas and review how services are delivered in practice

Resident Services Board

Eight L&Q residents helping us to deliver the very best service we can

group of people / residents talking in an event / conference

Resident Associations

Represent the collective views of your local community
Woman at doorstep

Neighbourhood Champions

Help us make sure your local community is the best it can be
people talking and having a meeting

L&Q Forums

Giving residents a chance to meet each other and exchange views