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Resident involvement

We believe the best way to improve our service is by residents and staff working together
We are passionate about involving residents to help us improve our services and support neighbourhoods.

That's why we offer a wide variety of formal and informal opportunities for you to have your say. We have roles on our Resident Services Board, Neighbourhood Committees and more.

The Regulator of Social Housing requires us to involve our residents to monitor our performance and hold us to account. This principle is called co-regulation. Our current level of resident involvement helps us to meet these standards.

We are currently working with residents to review our resident network, which includes all the groups and ways you can get involved. This review is being led by a subgroup of the Resident Services Board. Our goal is to improve the link between our different resident groups at all levels, as well as to build membership by improving their visibility to all residents.

We are committed to strengthening how we make the most of the feedback we receive from all resident groups as well as their experiences to improve our services and support neighbourhoods.

We would like to invite you to support the review of our resident network and opportunities to get involved. Whether or not you’re currently involved with our resident network, we would love to hear from you.

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Resident Services Board

Board members help us to deliver the very best service we can
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Resident Inspectors

Help us to inspect core service areas and review how services are delivered in practice
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Resident Associations

Represent the collective views of your local community
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Neighbourhood Committees

Local groups of residents working together to make a difference in their communities
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Neighbourhood Champions

Help us to make your local community the best it can be
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Resident Forums

Giving residents a chance to meet each other and exchange views

Get in touch

To find out more about how to get involved with an existing resident group or create your own, please send us your contact details and we'll be in touch soon.

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