Resident involvement and accountability
We believe the best way to improve our services is by partnering with you. That's why we offer a variety of flexible volunteering opportunities for you to get involved, shape services, and have your say.
Volunteering opportunities
Our opportunities include participating in the Resident Services Board, supporting your Resident Associations and more. By involving you, we ensure accountability, transparency and collaboration in everything we do.
We also host an annual Resident conference where involved residents can join us to discuss our plans and challenges and learn from each other's experiences.
Five reasons to volunteer with us
More than 700 residents have already signed up to help improve our services and support communities, with 87% saying they would do it again.
Here are some of their stories:
- Have your say
Bermondsey resident Veronika Jagrikova has contributed to numerous service improvement projects and is an active Neighbourhood Champion.
“I like the fact that L&Q gives us the opportunity to have a say in how these services should be run. I get to talk about my experience as a shared owner and meet residents who rent and see how L&Q supports them.”
- Increase your confidence and gain new skills
Paul Moore, from Stepney, retired last year and volunteers in our ‘buddying’ scheme to support new Neighbourhood Champions and Tenant and Resident Association committee members.
“When I finished work, I needed something to do, and the last year has been great. Incorporating what I used to do at work into the Neighbourhood Champion role was really good for me.”
- Get a reference to help you find work
We can offer references to actively involved residents who are looking for work.
One of our Neighbourhood Champions was recently offered a job as an exam invigilator after we provided a reference for their application.
We hope this is the first of many success stories for our volunteers.
- Learn about how we work
Resident Louise Batchelor from Bexley says she enjoys learning more about how L&Q works, which gives her unique insight into how we can improve our services.
“I got involved because I wanted to get a better understanding and see how I can help.”
- Access free learning and training sessions
These interactive session allows residents to meet, connect, and share their experience of working with L&Q at a local level to drive improvements.
Residents can learn from each other to perform better as Neighbourhood Champions or as resident association members and support each other to overcome challenges.
“I learnt a lot from the course, and they put some of the things I mentioned into place.”
Register your interest
Our volunteering opportunities are flexible and open to everyone.
To find out more or if you're an involved resident who would like a reference, please complete our online form or email us.