Repairs and maintenance
Keeping your home in good condition is a joint effort. If something needs fixing and it's our responsibility to repair it, please report it to us.
How to report a repair
For emergency repairs, where there is an immediate danger to you or members of the public, please call us on 0300 456 9996 and we'll attend within 24 hours.
For all non-emergency repairs, the quickest way to report a repair is by completing our online form.
You can also call 0300 456 9996.
Our in-house team or contractors working on our behalf will carry out repairs. They'll always have identification confirming they work for L&Q.
How long repairs take to complete
The time taken to complete your repair can vary depending on how your repair is assessed.
Emergency repairs
Emergency repairs are carried out within 24 hours.
Non-emergency repairs
We aim to complete non-emergency repairs within 20 working days.
Our repairs offer
Our repairs offer sets out what we’ll repair and what we expect residents to repair.
Watch the video below to learn more about the offer or read it in our Social and Affordable Rent Home and Maintenance Responsibilities booklet (PDF).
Related content
Damp and mould in your home
Our Major Works investment programme
Repair demos, guides and how-to videos
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