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Repairs and maintenance

New repairs offer now live
We’ve updated our repairs and responsibilities offer for all our residents.

Our new offer aims to make it clear what we’ll repair and what we expect our residents to repair. Watch the video to learn more about our new repairs offer.

Please note that it might take us longer than usual to complete your repair as we are expecting demand to be higher in the next few months as our service returns to normal. 

L&Q repairs responsibilities
Your repair responsibilities booklet

Your repairs responsibilities as a tenant

This booklet sets out how we expect you to look after your home and when we will carry out repairs
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More demos, guides and how-tos

You can find more how-to video guides on our YouTube channel

Have a question?

Visit our help and advice pages for homeowners on repairs and maintenance

Have a question?

Visit our help and advice pages for tenants on repairs and maintenance
Replacing windows

Major repair works

Major works include items such as window or roof renewals, installation of door entry systems, and the decoration of communal and external areas

Get in touch

Customer service centre

0300 456 9996

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency only service

Home sales

0300 456 9997

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

For all business inquiries, please contact our Head office