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Repairs and maintenance

We’re taking critical repairs requests only at present
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Coronavirus update

To comply with government restrictions and to tackle the spread of coronavirus, we’re taking critical repair requests only at present. If you have an critical repair, please call our customer service centre on 0300 456 9996
Your repair responsibilities booklet

Your repairs responsibilites as a tenant

This booklet sets out how we expect you to look after your home and when we will carry out repairs
Replacing windows

Major repair works

Major works include items such as window or roof renewal, installation of door entry systems, and the decoration of communal and external areas
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Building and fire safety

It's very important to know what to do in the event of a fire, and how to reduce the possibility of a fire in your home or building
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Have a question?

Visit our help and advice pages on repairs and maintenance
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