Repairs and maintenance

Keeping your home in good condition is a joint effort. If something needs fixing and it's our responsibility to repair it, please report it to us.

How to report a repair

For emergency repairs, where there is an immediate danger to you or members of the public, please call us on 0300 456 9996 and we'll attend within 24 hours. 

For all non-emergency repairs, you also need to call 0300 456 9996.

Our in-house team or contractors working on our behalf will carry out repairs. They'll always have identification confirming they work for L&Q.

How long repairs take to complete

The time taken to complete your repair can vary depending on how your repair is assessed.

Emergency repairs

Emergency repairs are carried out within 24 hours.

Non-emergency repairs

We'll be in touch within five working days to arrange an appointment. We also aim to complete non-emergency repairs within 20 working days.

For repairs with additional complexity, like roofing work requiring scaffolding, we aim to complete within 40 working days.