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Repairs and maintenance

Keeping your home in good condition is a joint effort. If something needs fixing and it's our responsibility to carry out the repair, please report it to us.

How to report a repair

For emergency repairs, where there is an immediate danger to you or members of the public, please call us on 0300 456 9996 and we'll attend within 24 hours.

For all non-emergency repairs, the quickest way to report a repair is by completing our online form.


Report a repair


You can also call us on 0300 456 9996 or get in touch with your Neighbourhood Housing Lead.

Repairs will be carried out by our in-house team or contractors working on our behalf. They'll always carry identification confirming they work for L&Q.

Our repairs offer

Our repairs offer sets out what we’ll repair and what we expect residents to repair.

You can watch the video below to find out what the offer is or read about it in our tenant responsibilities booklet (PDF).

Learn more about our repairs offer

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