L&Q's policies

Find out about the policies that guide how we manage homes, provide services and support residents.

We're adding policies to this section, starting with those residents ask for most often.

Find a policy

Choose a category to find the policies currently available:

• Allocations and lettings
• Antisocial behaviour and crime
• Complaints and compensation
• Leaseholders and shared ownership
• Neighbourhood and estates
• Property safety
• Rent and other charges
• Repairs and improvements
• Resident support
• Tenancy management and changes

Last updated: October 2026