Our policies

 

We provide a wide range of essential services to residents, all guided by our policies. To help you find these policies, we’ve created this space where you can easily locate the information you need.

 

This is a new section, so we’re prioritising publishing the most requested policies by residents first. As we look to continually add policies, it’s important you regularly check this page for new information.

Select a category to access our most up-to-date policies:

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Allocations and lettings policies

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Antisocial behaviour and crime policies

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Complaints and compensation policies

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Neighbourhood and estates policies

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Repairs and improvements policies

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Resident support policies