Important roles at L&Q that help protect residents
Find out about some of our people who have specific responsibilities for building safety, safeguarding, data protection, consumer standards, governance and oversight.
Who is responsible
Different people across L&Q have responsibilities for keeping residents safe, protecting personal information and making sure we meet legal and regulatory requirements.
Some of these roles are required by law or regulation. Others provide leadership, checks and oversight in important areas of our work.
Principal Accountable Person – Fiona Fletcher-Smith
Our Principal Accountable Person has responsibilities for managing building safety, in line with building safety law.
Data Protection Officer – Kerry Freeman
Our Data Protection Officer oversees how we comply with data protection law and helps make sure personal information is handled and protected appropriately.
Safeguarding Lead – Fiona Fletcher-Smith
Our Safeguarding Lead provides leadership and oversight of our approach to safeguarding residents who may be vulnerable or at risk of harm.
Consumer Standards Lead – Neil Talbot
Our Consumer Standards Lead helps oversee how we meet the consumer standards set by the Regulator of Social Housing.
Internal Audit Lead – Samantha Bartlett
Our Internal Audit Lead oversees work to check how well our controls and processes are working and helps identify where improvements are needed.
Company Secretary – Yemi Kehinde
Our Company Secretary supports L&Q's governance and helps make sure we meet relevant legal and regulatory requirements.
Last updated: September 2026