L&Q's corporate strategy: Our Future Shape
Find out what we want to achieve between 2026 and 2031, our three strategic commitments and the plans we're using to deliver them.
Our Future Shape 2026-31
Our Future Shape 2026-31 is L&Q's five-year corporate strategy. It sets out what we want to achieve and how we'll improve homes and services.
Our aim is to provide social homes and landlord services that everyone can be proud of.
We know how important it is to have a safe, secure and affordable home. Our strategy focuses on providing good-quality homes, delivering reliable services and listening to residents.
It also sets out how we'll make sure we can keep investing in homes and communities in the future.
Read Our Future Shape 2026-31 (PDF, 1MB)
Our three commitments
Our strategy has three commitments. These guide what we do and how we make decisions.
We'll provide social homes to meet housing need
We want more people to have access to affordable, good-quality homes.
We're committed to:
- providing social homes that are affordable to rent and live in
- increasing the number of social homes where housing need is greatest
- making sure homes are safe, well maintained and energy efficient
- offering clear and fair tenancy agreements
- providing a consistent standard across all homes and shared areas
We'll provide good landlord services
We want you to receive services that are easy to access, reliable and focused on your needs.
We're committed to:
- providing a clear service offer so you know what to expect from us
- delivering services consistently and on time
- making it easier to contact us and get support
- listening to you and using feedback to improve services
- treating everyone with respect, fairness and understanding
- improving our digital services while supporting people who need other ways to contact us
We'll be efficient and maximise our impact
As a not-for-profit housing association, we reinvest any surplus into homes and services.
We're committed to:
- managing our finances responsibly
- getting good value from the money we spend
- investing in existing homes and communities
- planning for the future so we remain financially strong
- managing risks and making sound decisions
Our strategic plans
Nine strategic plans support the three commitments in our corporate strategy.
Each plan focuses on an important area of our work and sets out what we'll do, how we'll measure progress and how we'll manage risks.
- Data control
This plan explains how we manage and use information.
It includes:
- protecting your information
- using good-quality information to make better decisions
- improving services
- meeting our legal responsibilities
- Environment and climate change
This plan explains how we'll reduce our environmental impact and make homes and neighbourhoods more sustainable.
It includes:
- improving energy efficiency
- reducing carbon emissions
- supporting healthier and greener communities
- preparing for the effects of climate change
- Financial control and resilience
This plan explains how we'll manage our money so we can continue investing in homes and services.
It includes:
- maintaining strong finances
- planning for future challenges
- protecting investment in homes and services
- delivering value for money
- Growth
This plan explains how we'll provide more social homes for people who need them.
It includes:
- building and acquiring new homes
- focusing on areas with the greatest housing need
- growing in a way that supports our long-term plans
- Health and building safety
This plan explains how we'll manage health and building safety.
It includes:
- keeping homes safe
- meeting building safety requirements
- carrying out checks and inspections
- managing health and safety risks
- Investment in homes
This plan explains how we'll invest in our existing social homes to keep them safe, comfortable and in good condition.
It includes:
- planned repairs and major improvements
- maintaining roofs, windows, heating systems and other building components
- upgrading homes through improvements, like new kitchens, bathrooms and energy-efficient measures
- making homes fit for the future
- Governance and assurance
This plan explains how we'll make sure L&Q is well run, makes good decisions and remains accountable.
It includes:
- following laws and regulations
- making well-informed decisions
- monitoring our performance
- involving you in shaping services
- People and talent
This plan explains how we'll support the colleagues who provide our services.
It includes:
- supporting and developing our colleagues
- building a diverse and inclusive workplace
- strengthening skills and knowledge
- creating a culture that reflects our values
- Service delivery
This plan explains how we'll improve services and make them more consistent.
It includes:
- making services easier to access
- responding more quickly
- communicating clearly
- using your feedback to improve
How we'll report on progress
You should be able to see whether we're delivering the commitments in our strategy and where we need to improve.
We regularly publish our results against our strategic commitments. We show:
- our latest performance
- how we're performing against our targets
- what's going well
- where we need to improve
- what we're doing to improve performance
See L&Q's performance against our strategic commitments
Last updated: September 2026