Resident rights
Everything you need to know about your rights and the requirements that your home must meet.
As a housing association resident, you have a number of rights that we must meet as your landlord. The services we provide to you also need to meet certain laws and regulations.
These rights, laws and regulations are designed to keep you safe and make sure you receive the right support and services you may need to enjoy your home to the full.
In this section of our website, you’ll find everything you need to know about your rights, the standards you should expect from your home and the services we provide to you.
You’ll also find information about how to make a complaint if you don’t think we’re meeting these, as well as how to get involved with us and help shape our services to you.
In general, this information applies to social and affordable housing residents at L&Q, including supported living*. However, different rules apply depending on the nature of your tenancy and whether you rent from us or own a shared ownership home.
If you rent privately or own 100% of your leasehold home, you should refer to your lease agreement, independent legal advice or the advice and guidance linked at the bottom of this page for a full summary of your rights and responsibilities.
*Supported living is typically rented homes, where residents need some form of support to live in their home. This includes homes that are managed by L&Q, but support is provided by another company. Most homes of this type are managed by our supported living business, called L&Q Living.
Your rights in your tenancy agreement
Your rights as a shared owner
Your right to repairs
How your home meets health and safety laws
How to request a reasonable adjustment
The government's Decent Homes Standard
How your home is fit for habitation
How your home and services are regulated
Tenant Satisfaction Measures
How to get involved with us and help shape our services
How to complain if you feel your rights aren't met
How to get this information in other formats and languages
Common housing terms and what they mean
More advice and guidance
The information here is not intended to be legal advice and you should always consider seeking independent legal advice if you have a concern.
As well as the information here, there are lots of organisations offering helpful advice and guidance to housing association residents and homeowners to help you understand your rights.
Please note that we are not responsible for the accuracy or legality of the content from the external links below.
- Citizens AdviceTo learn more renting from the council or a housing association, visit the Citizens Advice website.
- Four Million HomesTo learn more about your housing rights, including opportunities for training and access to webinars, visit the Four Million Homes website.
- GovernmentTo learn more about your right to challenge your rent if you do not think it is reasonable in comparison to similar properties in your local area, visit the Government website.
You can also learn more about your rights under the Homes (Fitness for Human Habitation) Act.
You can read current detailed guidance on the government’s Decent Home Standard (PDF).
You can read about the role of the Regulator of Social Housing (RSH).
You can read about the RSH's regulatory standards.
You can read about the RSH’s approach to regulating landlords. - LEASETo learn more about your rights as a leaseholder, visit the LEASE website.
- ShelterTo learn more about health and safety standards for rented homes, visit the Shelter website.
You can also learn more about your rights to repairs under the Landlord and Tenant Act 1985.