L&Q's antisocial behaviour and crime policies
Find out how we respond to antisocial behaviour, domestic abuse, hate crime and concerns between neighbours.
Our policies explain how we assess reports, what action we may take and how we support people affected. They also explain how we work with organisations such as the police, local authorities and specialist support services.
- Antisocial behaviour policy
Everyone should feel safe and comfortable in their home and neighbourhood.
This policy explains how we respond to reports of antisocial behaviour (ASB), take action to address problems and support residents who are affected.
Read our ASB policy (PDF, 0.2MB)
- Domestic abuse policy
Everyone has the right to feel safe in their home and relationships.
This policy explains how we support people experiencing domestic abuse, including how we listen to concerns, assess risks and respond sensitively to their needs.
It also sets out how we work with specialist organisations and local authorities to help protect and support survivors.
Read our Domestic Abuse policy (PDF, 0.2MB)
- Hate crimes policy
We want everyone to feel safe and respected in their home and community.
This policy explains how we identify, respond to and help prevent hate-related incidents and crimes.
It also sets out how we support people affected and work with other organisations to address hate-related behaviour.
Read our Hate Crimes policy (PDF, 0.2MB)
- Supporting and Good Neighbourhoods policy
Some concerns between neighbours may not be classed as antisocial behaviour.
This policy explains how we approach these concerns, what support or guidance may be available and when we may recommend ways to resolve problems informally.
It works alongside our Antisocial Behaviour policy.
Read our Supporting and Good Neighbourhoods policy (PDF, 0.1MB)
- Unreasonable Behaviour policy
We expect everyone to communicate respectfully, including residents and L&Q colleagues.
This policy explains what we consider unreasonable behaviour, such as threatening or abusive conduct or demands that place unreasonable pressure on our services.
It also sets out the steps we may take to manage this behaviour and protect our colleagues.
Read our Unreasonable Behaviour policy (PDF, 0.1MB)