L&Q's repairs and improvements policies
Find out how we repair, maintain and improve homes, what you can expect from us and your responsibilities as a resident.
These policies cover repairs, damp and mould, planned maintenance, adaptations, pest management and temporary moves during essential work.
- Aids and Adaptations policy
This policy explains how we support residents with disabilities who need changes to their homes to help them live safely and independently.
It sets out our approach to requests for aids and adaptations.
Read our Aids and Adaptations policy (PDF, 0.1MB)
- Damp and Mould policy
This policy explains how we respond to reports of damp and mould, investigate the causes and take action to address problems.
It covers how we assess and prioritise cases, carry out inspections and work to prevent problems from returning.
It also explains what residents can expect from us, including our responsibilities under Awaab's Law.
Read our Damp and Mould policy (PDF, 0.2MB)
- Major Works and Planned Maintenance policy
This policy explains how we plan and carry out major improvements and maintenance, such as replacing roofs, windows, kitchens, bathrooms and heating systems.
It covers how we keep residents informed, manage disruption and involve them throughout the work.
It also explains consultation arrangements and service charges that may apply to leaseholders and shared owners.
Read our Major Works and Planned Maintenance policy (PDF, 0.2MB)
- Pest Management policy
This policy explains how we manage pest problems in homes and communal areas.
It sets out when we're responsible for dealing with pests, when we may be able to help and what residents need to do.
Read our Pest Management policy (PDF, 0.1MB)
- Repairs policy
This policy explains our responsibilities for repairing and maintaining homes, including the repairs residents are responsible for.
It also sets out the service standards you can expect from us and the contractors carrying out repairs on our behalf.
Read our Repairs policy (PDF, 0.1MB)
- Temporary Relocation During Repairs policy
Sometimes, residents may need to move out temporarily because essential repairs or improvements cannot be carried out safely while they're living at home.
This policy explains when a temporary move may be needed, how we'll support residents, minimise disruption and help them return home as soon as possible.
Read our Temporary Relocation During Repairs policy (PDF, 0.2MB)