Repairs and improvements policies
These policies outline how we will repair, maintain and improve homes and the importance of providing us with access.
They also include information about making home improvements and getting an adaptation fitted.
- Repairs policy
We want residents to feel happy and safe in their homes, and we recognise that providing a reliable, customer-focused repair and maintenance service is central to ensuring that.
Our policy sets out the standard of service and conduct that residents can expect from anyone delivering repairs on our behalf.
It also clarifies our responsibilities for different types of repairs and reminds residents of their repairing responsibilities.
Related content
Our repairs and maintenance page
Our Social and Affordable Rented Homes Maintenance Responsibilities booklet (PDF)
- Damp and Mould policy
Our policy explains how we identify, investigate, and fix damp and mould problems quickly, in line with the new requirements of Awaab’s Law.
It sets out what residents can expect from us, including how we respond to reports, prioritise cases, carry out inspections, and take action to remove or reduce hazards.
It also outlines what we’ll do to try to prevent damp and mould from recurring, assist those affected, and what steps to take if you’re worried about damp or mould in your home.
Read our Damp and Mould policy (PDF)
Related content
- Aids and Adaptations policy
Our policy sets out how we’ll support residents with disabilities get adaptations installed in their homes.
- Resident Improvements and Alterations policy
Our policy explains how and when to get permission from us if you want to make home improvements.
Read our Resident Improvement and Alterations policy (PDF)
Related content
- Temporary Relocation During Repairs policy
We aim to keep your home safe and working well and will do this by carrying out essential repairs and improvements.
Our policy explains how we assist residents who may need to temporarily move out, but only when repair work cannot safely be done while they’re living in their home.
It also outlines the types of situations where this may apply, and how we work to minimise disruption and help residents return home as soon as possible.