Repairs and improvements policies
These policies outline how we will repair, maintain and improve homes and the importance of providing us with access.
They also include information about making home improvements and getting an adaptation fitted.
- Aids and Adaptations policy
Our policy sets out how we’ll support residents with disabilities to get adaptations installed in their homes.
- Damp and Mould policy
Our policy explains how we identify, investigate, and fix damp and mould problems quickly, in line with the new requirements of Awaab’s Law.
It sets out what residents can expect from us, including how we respond to reports, prioritise cases, carry out inspections, and take action to remove or reduce hazards.
It also outlines what we’ll do to try to prevent damp and mould from recurring, assist those affected, and what steps to take if you’re worried about damp or mould in your home.
Read our Damp and Mould policy (PDF)
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- Pest Management policy
A pest-free home is essential for a safe, healthy, and comfortable living environment.
Our policy sets out our approach to pest management, details residents’ responsibilities, and explains the situations in which we are responsible or can provide assistance.
- Repairs policy
We want residents to feel happy and safe in their homes, and we recognise that providing a reliable, customer-focused repair and maintenance service is central to ensuring that.
Our policy sets out the standard of service and conduct that residents can expect from anyone delivering repairs on our behalf.
It also clarifies our responsibilities for different types of repairs and reminds residents of their repairing responsibilities.
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- Temporary Relocation During Repairs policy
We are committed to keeping your home safe and well maintained by carrying out essential repairs and improvements.
This policy explains how we support residents who need to move out temporarily, but only where work cannot be completed safely while they’re living in their home.
It also outlines when this may apply, how we minimise disruption, and how we help residents return home as quickly as possible.