Leaseholders and shared ownership policies
These policies cover the sale and management of leaseholder and shared ownership tenures.
They outline our responsibilities as well as requirements for leaseholders and shared owners.
Policies that apply to tenants and leaseholders, like antisocial behaviour, complaints, subletting, or communal repairs, are available in other areas of our Policy hub.
- Service Charges and Sinking Funds policy
This policy explains how we calculate, allocate, and recover service charges in a fair, reasonable, and transparent way. It sets out how we cover the cost of essential services that help maintain your building and surrounding area, ensuring homes remain safe and well maintained.
It distinguishes between fixed and variable service charges, including how annual budgets are set and how any year-end overpayments or underpayments are managed across different tenancy and ownership types.
The policy also explains how sinking (or reserve) funds work. These funds are built up through regular contributions to cover the cost of major future works, such as roof replacements or lift upgrades.
In addition, it highlights our commitment to supporting residents who may be experiencing financial difficulties. It outlines your right to be consulted on significant changes and explains how you can challenge charges through independent dispute resolution processes.
- Shared Ownership Eligibility and Allocations policy
Shared ownership is an affordable way to get onto the property ladder for those who cannot afford to buy a home outright.
This policy sets out who is eligible for shared ownership, how we assess affordability, and how homes are allocated.
Read our Shared Ownership Eligibility and Allocations policy (PDF)
- Staircasing policy
This policy explains how we support shared owners who want to buy additional shares in their home (known as staircasing).
It also explains what we consider if someone wants to sell shares back to us (reverse staircasing).