L&Q's leaseholders and shared ownership policies
Find out about the policies that explain your rights and responsibilities as an L&Q leaseholder or shared owner.
These policies cover service charges, buying additional shares in your home and selling a shared ownership property.
Some policies apply to both tenants and homeowners. You can also find information about antisocial behaviour, complaints, subletting and communal repairs in other areas of our Policy hub.
- Competence and Conduct policy
We want residents to receive high-quality services from colleagues who have the right skills, knowledge and professional standards.
This policy explains how we develop and maintain the skills, knowledge, experience and behaviours of colleagues covered by the social housing Competence and Conduct Standard.
Read our Competence and Conduct policy (PDF, 0.1MB)
- Service Charges and Sinking Funds policy
This policy explains how we calculate and manage service charges, including fixed and variable charges, annual budgets and any overpayments or underpayments.
It also explains how sinking funds work. These are funds built up through regular contributions to help pay for major future repairs or improvements, lik replacing roofs or upgrading lifts.
The policy covers how we support residents experiencing financial difficulties, when we consult residents about significant works or charges, and how you can challenge service charges.
Read our Service Charges and Sinking Funds policy (PDF, 0.2MB)
- Shared Ownership Eligibility and Allocations policy
Shared ownership helps people who cannot afford to buy a home outright by allowing them to buy a share of a property.
This policy explains who can apply for shared ownership, how we assess affordability and how we allocate homes.
Read our Shared Ownership Eligibility and Allocations policy (PDF, 0.2MB)
- Shared Ownership Resales policy
If you're thinking about selling your shared ownership home, this policy explains how the resale process works.
It covers how your home is valued and marketed, how we look for an eligible buyer during the nomination period set out in your lease, and what happens if a buyer isn't found.
It also explains your rights and responsibilities throughout the process.
Read our Shared Ownership Resales policy (PDF, 0.2MB)
- Staircasing policy
Staircasing means buying additional shares in your shared ownership home.
This policy explains how the process works and what we consider when a shared owner wants to buy more shares.
It also explains reverse staircasing, which is when a shared owner asks to sell some of their shares back to L&Q.
Read our Staircasing policy (PDF, 0.2MB)