Leaseholders and shared ownership policies
These policies cover the sale and management of leaseholder and shared ownership tenures.
They outline our responsibilities as well as requirements for leaseholders and shared owners.
Policies that apply to tenants and leaseholders, like antisocial behaviour, complaints, or communal repairs, are available in other areas of our Policy hub.
- Shared Ownership Eligibility and Allocations policy
Shared ownership is an affordable home ownership product that helps people who cannot afford to buy a home outright to get onto the property ladder.
This policy sets out who is eligible to purchase a shared ownership home from L&Q, how we assess affordability, and how we allocate our shared ownership homes.
Read our Shared Ownership Eligibility and Allocations policy (PDF)
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- Staircasing policy
This policy sets out how we support shared owners who wish to buy more shares in their home (staircasing).
It also explains what we consider if someone wants to sell shares back to us (reverse staircasing).
Read our Staircasing policy (PDF)
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- Lodgers and Subletting policy
This policy explains how we manage requests to take in a lodger, sublet part of a home, or appoint a caretaker to look after a home during a temporary absence.
It sets out the rights and responsibilities for different residents, including tenants, shared owners and leaseholders. This helps make sure the rules are clear across all types of L&Q homes.
It also explains important legal and safety requirements. For example, residents must carry out Right to Rent checks where required and short-term holiday rentals, such as Airbnb, are not permitted for any L&Q resident.
Read our Lodgers and Subletting policy (PDF)
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- Service Charges and Sinking Funds policy
This policy outlines our approach to calculating, apportioning, and recovering service charges in a fair, reasonable, and transparent way. It explains how we recover the costs of essential services that help maintain your building and local area, ensuring we provide safe and well-maintained homes.
The policy distinguishes between fixed and variable service charges, detailing how annual budgets are set and how year-end overpayments or underpayments are managed across different tenure types.
It also provides guidance on sinking funds (reserve funds), including how contributions are collected and managed to cover future major works, such as roof replacements or lift renewals.
In addition, the policy highlights our commitment to supporting residents who may experience financial hardship. It also explains residents’ rights to be consulted on significant changes and to challenge charges through independent dispute resolution processes.
Read our Service Charges and Sinking Funds policy (PDF)
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