L&Q's rent and other charges policies
Find out how we set rents, manage service charges and process refunds.
These policies explain how we calculate charges, when they may change and what you can expect if you request a refund.
- Refunds policy
This policy explains when you may be entitled to a refund, how to request one and what you can expect from us.
It also covers the checks we carry out before processing a refund.
Read our Refunds policy (PDF, 0.1MB)
- Rent setting policy
This policy explains how we set and review rents and other charges across our homes.
It covers the legal and regulatory requirements we must follow, the factors we consider when setting rents and how we tell residents about changes.
Read our Rent Setting policy (PDF, 0.2MB)
- Service Charges and Sinking Funds policy
This policy explains how we calculate and manage service charges, including fixed and variable charges, annual budgets and any overpayments or underpayments.
It also explains how sinking funds work. These are funds built up through regular contributions to help pay for major future repairs or improvements, such as replacing roofs or upgrading lifts.
The policy covers how we support residents experiencing financial difficulties, when we consult residents about significant works or charges, and how you can challenge service charges.
Read our Service Charges and Sinking Funds policy (PDF, 0.2MB)