Neighbourhood and estates policies
Our neighbourhood and estate policies detail ways we keep communal areas clean and welcoming.
They explain how we tackle issues like litter, fly-tipping, vandalism, cleaning, landscaping and general upkeep through regular maintenance, clear standards and regular checks.
They also include information about parking and garages.
- Abandoned Goods policy
This policy explains how L&Q manages personal belongings that have been left behind in a home or in communal areas we are responsible for.
It outlines what residents are responsible for and how we deal with items that appear to have been abandoned.
We aim to handle these situations safely, fairly and in line with our responsibilities as a landlord.
- CCTV and Surveillance policy
This policy explains how L&Q uses CCTV, surveillance and recording devices in the areas we manage.
It also sets out residents’ responsibilities when using their own devices, including CCTV and video doorbells, to make sure they are used safely, responsibly and with respect for people’s privacy.
- Clear Communal Areas policy
This policy explains how L&Q manages items left in communal areas for which we are responsible.
It sets out residents’ responsibilities to keep shared spaces clear and describes the action we will take when items are left in these areas.
Our aim is to make sure communal areas remain safe, accessible, and free from hazards, in line with our responsibilities as a landlord, including meeting fire safety requirements.
- Environmental policy
We structure our environmental sustainability efforts into three areas: climate action, resource efficiency and healthy places.
Our policy outlines our main aims and principles concerning the environmental impact of our operations.
It also sets the direction for a coordinated and ambitious programme of work across our organisation.
- Pets policy
We know that pets bring companionship and positive wellbeing benefits to residents, and we want you to feel comfortable and secure at home.
Our policy sets out the conditions and standards for responsible pet ownership, including the types and numbers of pets we allow.
It explains how we will manage related issues, like noise, fouling, and mistreatment.
The policy also clarifies what we expect of responsible pet owners to make sure our homes and communal areas remain pleasant and welcoming.
- Supporting Good Neighbourhoods policy
This policy is designed to work alongside our ASB policy.
It has been developed to help manage issues between neighbours.
It also explains when we may direct you to this guidance instead of our ASB policy.