Changes to your tenancy, household, or personal circumstances policies
These policies explain the changes you need to tell us about, like ending a tenancy, transferring it to someone else through a mutual exchange, or what happens if a tenancy passes on after a tenant’s death (succession).
They also cover everyday changes you must notify us of, including adding or removing someone from your household or updating personal details. This could include having a child, taking in a lodger, getting a pet, or changing your name.
If you plan to be away from your home for more than a few weeks, you may also need to let us know so we can agree who to contact in case of an emergency.
- Assignment policy
This policy explains how and when you can assign your tenancy to someone else.
It also covers how we will manage these requests, including by mutual exchange.
- Succession policy
This policy applies to secure and assured tenancies, including starter and probationary. It explains what happens when a tenant dies and who may take over the tenancy.
It covers statutory and contractual succession, including joint tenancy survivorship, required evidence, and the process and timelines involved.
Where there’s no legal right to succeed, it explains when a discretionary tenancy may be considered – subject to strict criteria.
It also addresses cases where the home is larger than the successor needs or has major adaptations.
- Lodgers and Subletting policy
This policy explains how we manage requests to take in a lodger, sublet part of a home, or appoint a caretaker to look after a home during a temporary absence.
It sets out the rights and responsibilities for different residents, including tenants, shared owners and leaseholders. This helps make sure the rules are clear across all types of L&Q homes.It also explains important legal and safety requirements. For example, residents must carry out Right to Rent checks where required and short-term holiday rentals, such as Airbnb, are not permitted for any L&Q resident.
- Absence from Home policy
As a responsible landlord, we want to make sure our homes are used properly and lived in by the people who have the right to be there.
This policy explains what you need to do if you plan to be away from your home for an extended period. For example, you must tell us in advance if you expect to be away for more than 28 days.
It also explains when longer absences may be allowed. This could include situations such as medical treatment, temporary work assignments or study. For example, if you need to be away for more than three months, you must request written permission from us.
The policy also explains how you can nominate a trusted caretaker to stay in your home while you are away. A caretaker can help keep your home secure and allow access for essential repairs or safety checks if needed.
Finally, the policy sets out what we will do if we believe a home has been abandoned. This helps ensure homes are not left empty and can be made available to people who need housing.
- Pets policy
We know that pets bring companionship and positive wellbeing benefits to residents, and we want you to feel comfortable and secure at home.
Our policy sets out the conditions and standards for responsible pet ownership, including the types and numbers of pets we allow.
It explains how we will manage related issues, like noise, fouling, and mistreatment.
The policy also clarifies what we expect of responsible pet owners to make sure our homes and communal areas remain pleasant and welcoming.