L&Q's tenancy management and changes policies
Find out about the policies that explain your tenancy rights and responsibilities, including changes to your household, temporary absences and transferring a tenancy.
These policies explain when you need to contact us, what permission you may need and how we manage different tenancy arrangements.
- Absence from Home policy
If you plan to be away from your home for more than 28 days, you must tell us in advance.
If you'll be away for more than three months, you must request written permission.
This policy explains the rules for longer absences, when you can arrange for someone to look after your home and what happens if we believe a property has been abandoned.
Read our Absence from Home policy (PDF, 0.2MB)
- Assignment policy
Assignment means transferring a tenancy from one person to another.
This policy explains when a tenancy can be transferred, including through a mutual exchange, and how we manage these requests.
Read our Assignment policy (PDF, 0.2MB)
- Competence and Conduct policy
We want residents to receive high-quality services from colleagues who have the right skills, knowledge and professional standards.
This policy explains how we develop and maintain the skills, knowledge, experience and behaviours of colleagues covered by the social housing Competence and Conduct Standard.
Read our Competence and Conduct policy (PDF, 0.1MB)
- Lodgers and Subletting policy
If you want to take in a lodger or sublet part of your home, there are rules you need to follow.
This policy explains what's allowed, when you need permission and your responsibilities as a resident.
It covers tenants, shared owners and leaseholders, including rules about caretakers, Right to Rent checks and short-term holiday lets such as Airbnb.
Read our Lodgers and Subletting policy (PDF 0.2MB)
- Pets policy
We recognise that pets can bring companionship and improve wellbeing.
This policy explains which pets are allowed, when you need permission and your responsibilities for looking after them.
It also covers how we manage concerns such as noise, fouling and animal welfare.
Read our Pets policy (PDF, 0.1MB)
- Succession policy
Succession is when someone takes over a tenancy after the tenant dies.
This policy explains who may have the right to take over a tenancy, what evidence is needed and how we assess requests.
It also explains when we may consider offering a tenancy to someone who doesn't have a legal right to succeed, and what happens if the home is larger than they need or has significant adaptations.
Read our Succession policy (PDF, 0.2MB)