Coronavirus update

To find out more about how we’re continuing to deliver essential fire safety works during the coronavirus outbreak, please visit our statement page.

Your safety is our top concern – that is why we carry out fire risk assessments on all our buildings.

We make sure that fire equipment is not damaged and that there are no fire risks in the communal areas. We do this regularly to make sure our residents are safe.

We have adopted the government’s new building safety proposals and have committed £250 million to implementing the recommendations from Dame Judith Hackitt’s review of building safety.

We are working with the fire authorities and local councils to make sure all fire safety requirements are met and kept up to date. 

We would also like to reassure our residents that all of L&Q’s purpose-built apartment blocks:

  • received Building Control sign-off at the time of build
  • received approval from a licensed warranty provider after they were built
  • have an up-to-date fire risk assessment – we review these each year for our high-rise blocks (18 metres or above) and any recommendations are dealt with immediately or put into a programme of work to be completed as soon as possible

However it is still very important that you know what to do in the event of a fire, and how to reduce the possibility of a fire in your home or building.

What to do in the event of a fire

We have one of two strategies in most of our buildings:

  • stay put
  • evacuate

The stay put strategy is often used in buildings where the fire can be contained where it started and there is little risk of it spreading.

Evacuation is used if the building is not designed for stay put – we will provide fire alarms in these cases.

Make sure you know what to do in the event of a fire. If you live in a block, there will be a fire safety notice near the front door to the building telling you what is best to keep you safe.

Regardless of the strategy, if you’re concerned, or fire or smoke affects your home, the best thing to do is leave the building immediately and call the emergency services on 999.

Keeping your home fire safe

There are lots of things you can do to help keep your home and building safe:

  • allow access to our staff and contractors who need to service or maintain fire equipment, such as smoke detectors
  • if you live in a flat, make sure your front door has a self-closing device and that the door closes correctly
  • tell us if you think your front door is damaged or isn’t closing properly
  • never use a barbeque (BBQ) on a balcony
  • don’t use your balcony for storage
  • if you smoke, regardless where, make sure cigarettes are put right out and disposed of properly
  • don’t keep any items in communal areas, we want you to be able to leave your building easily and for the emergency services to do their work without tripping over
  • don’t leave any open flames such as candles unattended
  • don’t cover heaters and keep them well away from other items
  • keep all electrical appliances clean and in good working order
  • don’t tamper with the electrical or gas supply to your home
  • don’t block any vents in your home
  • make sure your family know what to do in the event of fire

To find out more, please download the London Fire Bridgade's Fire safety booklet (1.14MB PDF) or visit our help and advice section.

If you have any concerns about the safety of your building, please contact our customer service centre as soon as possible.

If you’re a leaseholder in an L&Q apartment block and would like more information about how new safety guidance might affect your home, please visit the Homeowner pages on our website.