Get in touch with us online

The quickest way to let us know about most things is by submitting it online. Here, you’ll find access to our most popular forms and services.

Useful information

We'll need to know a few more details before you access our online forms for repairs, antisocial behaviour and complaints. This information helps make sure that we’re providing the best service to support your needs.

Report antisocial behaviour

Make a complaint

General enquiries

Press enquiries

Compliments and feedback

Report an issue with your online account

Register a pet dog

Request a Thames Water refund

Other ways to get in touch

If you need further help, please contact our customer service centre by calling 0300 456 9996 – Monday to Friday from 8am to 6pm (excluding bank holidays). Outside these hours, we operate an emergency-only service. 

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