Get in touch with us online
The quickest way to tell us about most things is by submitting it online. Here, you’ll find access to our most popular forms and services.
Useful information
You'll need to log in to MyAccount to report a repair or antisocial behaviour. This extra step helps make sure that we’re providing the best service to support your needs.
Report a repair
Report antisocial behaviour (ASB)
Make a complaint
Report a fire or structural safety issue
General enquiries
Suggestions and feedback
Press enquiries
Report an issue with your online account
Register a pet dog
Request a Thames Water refund
Other ways to get in touch
You can also contact our customer service centre on webchat or by calling 0300 456 9996 – Monday to Friday from 8am to 6pm (excluding bank holidays). Outside these hours, we operate an emergency-only service.
Location set
You can change the location near the bottom of the page