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Our people

Meet our Executive Group and Group Board members

L&Q's Executive Group

Fiona Fletcher-Smith

Group Chief Executive 

In her time at L&Q, Fiona has spearheaded our 5.1 billion development programme, led our expansion into the Midlands and North West, and delivered change programmes to improve both the efficiency and diversity of our Development and Sales function.

Prior to joining L&Q, Fiona was Executive Director for Development, Enterprise and Environment at the Greater London Authority (GLA).

As part of the senior management team for the GLA, Fiona was responsible for overseeing the delivery and implementation of key strategies such as the London Plan, the Economic Development Strategy, transport, environment and climate change and in overseeing the operation of the Mayor’s powers in relation to significant planning applications in the capital.

Waqar Ahmed

Group Director, Finance

Waqar has worked for L&Q for more than 20 years and was appointed Group Finance Director in 2008.

His priority has been to develop a management culture across L&Q that pursues our social objectives alongside a commercial approach.

Waqar has supported L&Q in taking on commercial activities, strategic joint ventures and vertical integration in both operational and development functions to generate significant financial strength to maximise our social impact. He has further supported the L&Q Foundation in creating long-term sustainable partnerships with other like-minded charities, investing in the social fabric of the areas we work in.

Waqar also sits on the boards of the National Housing Federation and Trafford Housing Trust.

Diane Hart

Group Director, Commercial

Diane is responsible for the performance of our market rent and commercial assets valued in excess of £1billion.

Her role involves setting the strategic direction and growth of the portfolios, service delivery, asset management and performance management.

She has responsibility for the L&Q Foundation, which develops and funds social programmes to improve the lives of people in our communities.

Diane is also responsible for our Care and Supported Housing subsidiary, L&Q Living (LQL), launched in 2017.

LQL provides care and supported housing to over 7,000 residents. Diane leads on the development of the LQL strategy, growth, both in homes and services, asset management and all aspects of service delivery.

Steve Moseley

Group Director, Governance, Strategy and Communications

Steve has responsibility for the corporate inhouse teams delivering governance, strategy, communications, transformation/IT and health and safety.

He is also the corporate lead for Diversity and Inclusion. He has extensive experience having worked in the housing sector since 1998.

Steve joined the senior management team of L&Q’s home ownership subsidiary in 2006 and has since worked in a variety of senior management roles across the organisation. He has led on business planning and strategy, product development, organisational change and customer insight.

His current role is to lead the central services directorate and ensure that good governance runs through the core of the organisation so that L&Q continues to deliver on its social purpose; engaging and empowering residents and delivering much-needed quality homes and services for the benefit of all residents and customers.

Tom Nicholls

Group Director, Human Resources

Tom has worked for L&Q for more than 20 years and was appointed to Group Director of Human Resources in 2008.

Tom has responsibility for the development and delivery of the HR strategy. This includes organisational change, recruitment and selection, talent development, pay and reward and providing expert advice and guidance on all people matters across L&Q.

Tom has also played a key role in numerous mergers and acquisitions as part of the senior management team.

A large part of his role has been the development of L&Q's employee brand, our people, that has helped the organisation become an Investors in People Gold organisation and being placed in the Great Places to Work listing, as well as other accolades that has made L&Q an employer of choice.

Gerri Scott

Group Director, Customer Services

Gerri joined L&Q in April 2020 and brings with her over three decades of experience in housing.

Before launching her successful management consultancy business in 2018, which included interim roles as Executive Director of Housing Management at Homes for Haringey, and Director of Housing at London Borough of Havering, Gerri spent seven years as Strategic Director of Housing and Modernisation for the London Borough of Southwark.

Prior to that she occupied a variety of senior housing, customer services and operational roles at local authorities and registered housing providers.

Gerri will continue creating homes and neighbourhoods that our residents can be proud of. Her extensive experience of providing and managing social housing, will ensure that we continue to put social purpose at the heart of everything we do, whilst achieving great outcomes for residents, and a lasting legacy for the future.

Vicky Savage

Group Director, Development and Sales

Vicky is responsible for L&Q’s Development and Sales functions, from London and the South East to the Midlands and North West.

Since joining L&Q in 2017, she has held senior roles including London Managing Director, overseeing L&Q’s development operations across the capital.

Vicky has worked in a range of affordable housing development roles for over 20 years, including 13 years at Network Homes, three of which were as Executive Director of Development.

L&Q's Group Board

Aubrey Adams OBE

Chair of L&Q Group

Aubrey is the former Chief Executive of Savills plc, a leading global real estate service provider, employing 35,000 people across a network of over 700 offices.

Aubrey’s previous external experiences include Senior Independent Director of Associated British Ports plc, Chair of Air Partner plc, Chair of Max Property Group plc and Non-Executive Director of The British Land Company plc.

Aubrey’s current external appointments include Chair of the Board of Trustees of Wigmore Hall and Senior Independent NED of Tritax Big Box REIT plc.

Sean Anstee CBE

Sean is Executive Director for Advisory, Public Affairs and PR at Cratus Communications, which provides advocacy for those who seek to engage and work with the local public sector. He is a National Housing Federation board member, a Governor at Manchester Metropolitan University and Chair of the Finance and Resources Committee, and Chair of L&Q subsidiary, Trafford Housing Trust.

Sean formerly held roles in retail banking at Barclays and private banking at Royal Bank of Scotland, before completing five years with BNY Mellon.

Previous Leader of Trafford Council, he played a key role in the development of the Northern Powerhouse concept that became flagship Government Devolution Policy to rebalance the UK economy, boost productivity and integrate transport across the North of England.

Sean was a key member of the political leadership that negotiated the Greater Manchester Devolution Agreement in 2014 and was Vice Chairman of the Combined Authority.

Sean graduated with First Class Honours in Business Management from Manchester Metropolitan University and was awarded a CBE for services to Local Government in 2019.

Waqar Ahmed

Group Director, Finance

Waqar has worked for L&Q for more than 20 years and was appointed Group Finance Director in 2008.

His priority has been to develop a management culture across L&Q that pursues our social objectives alongside a commercial approach.

Waqar has supported L&Q in taking on commercial activities, strategic joint ventures and vertical integration in both operational and development functions to generate significant financial strength to maximise our social impact. He has further supported the L&Q Foundation in creating long term sustainable partnerships with other like-minded charities investing in the social fabric of the areas we work in.

Waqar also sits on the boards of the National Housing Federation and Trafford Housing Trust.

Anne Elizabeth Bassis

Anne Elizabeth Bassis (Betsy) is currently the Chief Executive at NHS Blood and Transplant where she moved in March 2019 following four and a half years as the Director General, Chief Operating Officer at the Department for Environment, Food and Rural Affairs.

Betsy previously spent 12 years at British Gas/Centrica where she held a variety of roles including Managing Director of Community Energy, providing energy services to social housing and fuel poor households. Betsy has extensive experience leading complex, customer-facing organisations across the private and public sectors.

Betsy is also a member of L&Q’s Governance and Remuneration Committee.

Dr Louise Brooke-Smith OBE

Chair of Development Committee

Louise is a Chartered Surveyor and Chartered Town Planner with experience drawn, over 30 years, from the UK and overseas.

She provides strategic development advice for national and international clients from the public and private sectors. Formerly a Partner of Arcadis LLP, Global Consultancy for the Built Environment, she was UK Head of Development & Strategic Planning, Head of Social Value, and continues to advise as a Strategic Consultant.

Louise was the first female Global President of the Royal Institution of Chartered Surveyors. She championed diversity and inclusion and led initiatives including the RICS Inclusive Employers Quality Mark and the Property Strategy for Sub Saharan Africa.

Her accolades include Outstanding Woman in Construction and National Achiever in Construction. Louise was awarded an OBE in 2019 for ‘services to the built environment, diversity and inclusion’.

Louise is an experienced non-executive director holding positions on many boards including Chair of All We Can - an International Aid Agency, Board Member and Employee Engagement Lead for  Polypipe plc, Board Trustee of The Land Trust and Board Member of the Greater Birmingham and Solihull LEP.

Maria Da Cunha

Maria is a former senior executive of British Airways plc where she worked for 18 years until 2018. Maria was BA’s Head of Legal and Government and Industry Affairs for four years before becoming its Director of People and Legal in 2011, responsible for human resources, legal, risk and compliance.

Maria has extensive experience in corporate governance, risk and compliance, regulated industries, transformation programmes, employee engagement and industrial relations.

Prior to joining BA, Maria held various positions with Lloyds of London, Lovells LLP and the College of Europe.

Maria is a Non-Executive Director of Royal Mail Group plc and De La Rue plc and a Panel Member of the Competition and Markets Authority.

Tracey Fletcher-Ray

Tracey's career started with blue chip manufacturer ICI, where she was ultimately responsible for leading one of their business units. She joined Barclays Bank in 2001 and sat on the Group Purchasing Board, subsequently becoming Commercial Director for Home Finance.

Tracey’s wealth of experience includes Bupa Managing Director for the Care Home business in the North of England and Scotland, Managing Director of Bupa Health Clinics and Managing Director for the Care Sector and Healthcare Strategy at Berendsen PLC.

In 2018, Tracey joined Caring Homes as Managing Director.

Tracey is a member of the Audit and Risk Committee and a member of the Group’s care and support subsidiary Board.

Fiona Fletcher-Smith

Group Chief Executive 

Prior to joining L&Q, Fiona was the Executive Director for Development, Enterprise and Environment at the Greater London Authority (GLA).

As part of the senior management team for the GLA, she was responsible for overseeing the delivery and implementation of key strategies such as the London Plan, the Economic Development Strategy, transport, environment and climate change and in overseeing the operation of the Mayor’s powers in relation to significant planning applications in the capital.

Rajiv Jaitly

Rajiv Jaitly specialises in risk, governance and operational due diligence.

Rajiv holds other non-executive directorships and previously held senior positions at Santander and AXA Investment Managers.

He is a Chartered Accountant and Licensed Insolvency Practitioner, a Fellow of the Chartered Institute of Securities and Investment and a Fellow of the Association of Business Recovery Professionals.

Rajiv is also a member of L&Q’s Audit & Risk Committee.

Dominique Kent

Dominique has worked at The Good Care Group (TGCG) for 11 years, taking over as Managing Director when TGCG was acquired by Sodexo in April 2019. In September 2020, she was appointed to COO and took on accountability for the UK and Ireland Homecare portfolio.

The Good Care Group has been a fast-growing provider of live in care services enabling older people to stay in their own homes and communities. Dominique is proud to have achieved an Outstanding Care Quality Commission (CQC) rating in all five categories. Prior to that, she held positions with Sunrise Senior Living and Sainsbury’s.

Dominique is also Chair of the United Kingdom Homecare Association (UKHCA), a non-executive director of L&Q Living and a director of the Live-in Care Hub. She has also recently been appointed to the advisory board for Thalamos. She is passionate about the coming together of health and social care, improving and evidencing outcomes and through her recent appointment the opportunity to improve care pathways for mental health.

Raj Kumar

Raj has over 30 years practical experience of registered providers (RP’s) and council housing. This includes being Head of Service for a Local Authority, during which he helped set up an Arm’s Length Management Organisation (ALMO).

For the past 13 years Raj has headed up One Enterprise Ltd, a housing consultancy.

He is one of the original nine assessors for the Quality Assured Scrutiny Accreditation offered by the CIH / HouseMark / TPAS partnership. Raj continues to support a number of Scrutiny Panels across the UK to enable them to carry out service specific reviews and audits.

Raj chairs a Regeneration Panel for a London local authority and has previously managed several best practice clubs for HouseMark. He also heads up an Independent Tenant Advisory (ITA) service, which is supporting residents on a regeneration scheme in Harrow.

Raj is a member of the Chartered Institute of Housing, a Fellow of the Royal Society of Arts and manufacturing (RSA) and a qualified Mediator.

Mike More

Chair of Audit and Risk Committee

Mike began his career at the National Audit Office in 1981.

He was Senior Auditor at Cambridgeshire County Council in 1986, before moving on to a number of increasingly high-level positions at the council, including Head of Finance.

Mike was appointed as the Director of Resource Management of Suffolk County Council in 1999 and progressed to the position of Chief Executive in 2002. He later joined Westminster City Council, in April 2008 as Chief Executive.

Mike is Chair of the Cambridge University Hospitals NHS Foundation Trust and chairs L&Q’s Audit and Risk Committee.

Fayann Simpson OBE

Chair of Resident Services Board

Fayann has been an L&Q resident for more than 20 years and an involved resident more than 15 years.

Fayann has many years experience working on IT and Resource management projects for global law firms and investment banks.

Fayann is also member of the Independent Safety Steering Group.

Fayann is currently the Chair for L&Q’s Resident Services Board, Chair of the South Neighbourhood Committee, a member of L&Q’s Audit and Risk Committee and a member of L&Q's Governance and Remuneration Committee.