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How to keep your home and building fire safe

Help us keep you and your home safe
There are lots of things you can do to help keep your home and building fire safe.

Here are our top tips for keeping safe:

  • allow access to our staff and contractors who need to service or maintain fire equipment, such as smoke detectors
  • do not keep any items in communal areas, we want you to be able to leave your building easily and for the emergency services to do their work without tripping over
  • If you smoke, regardless where, make sure cigarettes are put right out and disposed of properly
  • never use a barbeque (BBQ) on a balcony
  • do not use your balcony for storage
  • do not block any vents in your home
  • tell us if you think your front door is damaged or isn’t closing properly
  • if you live in a flat, make sure your front door has a self-closing device and that the door closes correctly
  • do not leave any open flames such as candles unattended
  • do not cover heaters and keep them well away from other items
  • keep all electrical appliances clean and in good working order
  • do not tamper with the electrical or gas supply to your home
  • make sure your family know what to do in the event of fire
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Follow the London Fire Brigade's advice

Taking simple precautions can help prevent fires from happening and keep you safe

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Have a question?

Visit our Frequently Asked Questions (FAQs) page on building and fire safety

Get in touch

If you have any concerns about the safety of your building, please contact our customer service centre online or by calling 0300 456 9996