We want to do everything we can to support leaseholders whose mortgage application or sales process has been disrupted as a result of the approach that lenders are taking.
Some homeowners paid money to us to cover administration or application fees while trying to sell, staircase or remortgage their home. In certain circumstances, we may issue a refund for these fees to the homeowners we know have been refused a mortgage as a result of the new guidance.
In addition to this, if you began a sales or remortgaging process which was stopped from progressing by your or your buyer’s lender, we will waive our administration fees should you wish to begin this process again once the necessary certification has been obtained (please note that this offer does not include the resale nomination fee, which we are obliged to charge as a condition of your lease, however it does include valuation and landlord's enquiry pack fees). We will honour this for up to two years after certification is obtained.
If you believe you’re entitled to a refund and haven’t received one, please contact our Homeownership team by calling 0300 456 9998.
Finally, we have amended our subletting policy to allow this in properties where it has not been possible for residents to sell as a result of the approach that lenders are taking. Anyone interested in subletting their home as they wish to move, but are unable to do so, can contact our Subletting team at firstname.lastname@example.org