Select the category which best describes your complaint:

Resident on the phone

Poor service from us

A man and woman looking at a tablet

Damp and mould

Fire exit sign

Building safety

Person scratching a car with keys

Antisocial behaviour

Man fixing door handle with drill

Repairs and maintenance

A pile of rubbish

Fly-tipping

Resident on the phone

Something else

L&Q's complaints and compensation policies and our annual complaints report (including self-assessment)

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Complaints policy
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Compensation policy
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Complaints annual report 2024