Keeping your home in good condition is a joint effort – and we’re here to help when something goes wrong. If there’s a repair that’s our responsibility, please let us know so we can put it right.

How to report a repair

For emergency repairs, where there is an immediate danger to you or others, call us on 0300 456 9996 and we'll attend within 24 hours.

For non-emergency repairs, the quickest way to report it is online.


Report a repair


You can also call us on 0300 456 9996.

When to make a complaint

If you've already reported a repair and feel we haven’t dealt with it properly, you can make a complaint.

We’ll review what’s happened and work with you to put things right.

Your L&Q home location:

No location set