We may be able to help resolve your issue without needing to go through the complaints process. If you’re not sure, we’re here to help you figure out the next step.

Share your concern

If something’s gone wrong or you’re not happy, but you’re not sure if it counts as a complaint, let us know.

You can call us on 0300 456 9996.

We’ll try to resolve the issue or guide you on what to do next.

When to make a complaint

If you've already reported something and feel we haven’t dealt with it properly, you can make a complaint by calling 0300 456 9996.

We’ll review what’s happened and work with you to put things right.

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