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Rehousing

We're changing our rehousing service to focus on those with an immediate and urgent need to move
From 3 May 2021, our internal transfer list will be closed.

As demand for a transfer far outweighs supply, we’re going to stop advertising properties on our Choice Based Lettings scheme so that we can focus resources on those who need it most.

Our rehousing service will offer available homes to those with an immediate and urgent need to move.

This could apply to you if you:

  • are fleeing violence or harassment and need to move to a place of safety
  • have a significant medical need or disability which means that you are unable to remain in your current home
  • are overcrowded by two or more bedroom spaces and have a medical need or disability which is made significantly worse by the overcrowding
  • would like to downsize as you are currently under-occupying your home

Alternative options

If you do not qualify for our rehousing service, we encourage you to consider these alternative options:

Swapping keys

Mutual exchange

We know that many of our residents like to move via a mutual exchange. So, we’ve enhanced this service to make it easier for you to advertise your property, apply for an exchange and complete the process.

Medical considerations


If you have a significant medical need or disability which means that you cannot remain in your home, please complete our online Medical application form or get in touch with our customer service centre by calling 0300 456 9996.

We’ll assess your application before passing it to an independent medical advisor to make an assessment on our behalf, based on the information on the form and any supporting evidence you provide.

Once we receive the assessment from our medical advisor, we’ll decide whether your case should be heard by one of our regional Rehousing Panels for a direct offer to be approved.


Here are a couple of scenarios we may consider to be an immediate and urgent need to move:

  • Scenario one
    You may have an immediate and urgent need if you live in a third-floor flat without a lift, have a deteriorating medical condition which means that you can only manage one flight of stairs at a time, and because of this you are now confined to your home and reliant on friends and family to deliver shopping to you.
  • Scenario two
    You may have an immediate and urgent need to move if you live in a two-bedroom house with your children and have a deteriorating medical condition which means that you are now permanently wheelchair bound, so you need a level access property with adapted bathroom and kitchen facilities.
Please be aware that both of these examples would need verification from our independent medical advisor.
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L&Q's Medical application form

To complete our Medical application form, you'll need to sign in or sign up for an online account. You'll then find the form under 'Quick links' on your account dashboard

Things to consider


From March 2021, we will no longer accept any transfer or medical transfer applications under our former policy. 

From 3 May 2021, you will no longer be able to log on and bid for available homes on our Choice Based Lettings scheme.

Due to local arrangements, we’re unable to directly offer any of our properties in the boroughs of Lewisham and Tower Hamlets. If you'd like to live in Lewisham or Tower Hamlets, you'll need to register with the following services:

Lewisham Homesearch icon

Lewisham FindYourHome

Register and search for homes in Lewisham
Tower Hamlets housing register icon

Tower Hamlets housing register

Apply to join the housing register in Tower Hamlets
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Get in touch

For more information about registering with an external housing service, please contact our customer service centre or your local Lettings team.