Reasonable adjustments

We are committed to making sure that everyone can use our services, no matter what your circumstances are. One way we can make sure this happens is by making reasonable adjustments where you need them.

What is a reasonable adjustment?

Under the Equality Act 2010, reasonable adjustments are changes or adaptations we make to remove barriers and make sure that if you have a disability, you can access our services as easily as anyone else.

Types of reasonable adjustments we can offer

There are a wide range of reasonable adjustments that you can ask for and we will consider every request. Some examples include:

• providing furniture or equipment that helps you to more easily use your home
• a change to fixtures or fittings, like taps or door handles
• a change in how we communicate with you, for example by providing information in different formats

How we decide what is reasonable

The Equality Act does not define what is ‘reasonable’ but we would always consider these factors:

• the nature of your disability and whether it is easy for you to access our services
• how effective the adjustment(s) will be in helping you
• how easy it is for us to make the relevant adjustment(s)
• whether the adjustment would have a disproportionate impact on us or others involved
• the availability of our resources including external assistance and finance to make the adjustment(s)

We will always consult with you to understand your needs and preferences and involve you in the decision-making process around the adjustment.