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Changes to rent from April 2022

Changes to your rent

We follow rules set by the government when we calculate any changes to your rent each year. This year, the rules say rents can be increased by last September’s Consumer Price Index (CPI), plus an extra 1%.

The CPI is a common measure of inflation and in September 2021 was 3.1%. This means that most rents will increase by 4.1% from April 2022.

How will the money be used?

We’re a not-for-profit organisation and this year’s increase will help us deliver our strategy over the next five years, which focuses primarily on investing in our existing homes and providing a consistent and reliable service for residents.

As a regulated charitable housing association, we’ll use the extra money to improve your home, support our planned investment in critical fire safety works, build much-needed affordable homes and invest in local communities.

Following feedback from residents, we’ll also be providing additional housing management staff responsible for a smaller number of properties so that we can provide a more responsive, locally based service. This means our colleagues will be more visible within your local neighbourhoods and able to offer extra support to those who need it.

We make every effort to give residents value for money. Our social rents remain at or below the Government rent cap for social housing and we ensure that our rent remains cheaper than market rent levels. However, if you are having difficulty paying your rent, we’re here to support you.

We will be providing support to residents who fall into arrears through the Tenancy Sustainment team and our money and debt service, Pound Advice.

Support during the pandemic

We understand that many people may be facing financial difficulties as a direct result of the coronavirus pandemic.

If you’re experiencing difficulties paying your rent or service charge or any other personal circumstances are making this difficult for you, please don't hesitate to get in touch with our Income team by calling 0300 456 9998.

We can provide free, confidential and sympathetic advice and guidance to you if you’re having difficulty paying your rent or service charge or are struggling to work because of coronavirus. This could include putting payment plans in place or supporting you to claim any benefits you’re entitled to.


Help and support

If you’re struggling to pay your rent or service charge, you can contact our Pound Advice service for help. The service is funded by our Foundation and run by an organisation called We Are Digital.

Trained staff will be able to help you manage your finances, with independent and confidential face to face support. Here are their contact details:

Tel: 020 3475 2221 (open from 8am to 6pm Monday to Friday)

Text: pound and your name to 60777

Email: pound@we-are-digital.co.uk

Web: poundadvice.org.uk

For more information, please visit the help and advice pages on our website – or you can email lqdirect@lqgroup.org.uk.

You can also get independent advice from places such as a Citizens Advice or a housing or benefits advice service.

When you get your rent and service charge letter, please get in touch if you have a query about it or if you think you’ll have difficulty paying. Just call our customer service centre on 0300 456 9996.

You may also have a right to appeal your amended rent. There are details about how to appeal on the official notice (form 4 that’s included in your rent review letter). To appeal, you must give the notice (Form 4) to the Tribunal before your new rent is due to take effect. Please note that If there is a clause in your tenancy agreement that states that your rent may be reviewed annually, then you may not be able to apply to the Tribunal to have the rent assessed

Pound Advice

We work closely with Pound Advice, who offer help and support for our residents in financial difficulty

Citizens Advice

They offer free and impartial advice on a range of issues