Cost of living support
With the cost of living on the rise, we’ve put together this one-stop source of information, so you can check what support is available to help you manage the cost of living.
Here, you’ll find information, support and guidance on:
- managing your money better
- finding employment
- staying warm this winter
- energy usage at home
We’ll update this page regularly, so check back to find the latest information on support available.
Managing your money better
We may be able to help if you're having money problems or need support accessing benefits.
Our free Pound Advice service offers independent and confidential financial advice to help you with money issues, debt problems and benefits claims.
For help and advice:
- call 020 3475 2221
- email Pound Advice
We Are Digital manages Pound Advice on behalf of L&Q.
Read our Pound Advice stories.
Support with your rent and service charges
It's important you speak to us if you’re struggling to pay your rent or service charge.
We have specialist teams ready to listen and help. This could include setting up payment plans or supporting you to claim any benefits you’re entitled to.
Speak to us today by contacting our customer service centre.
We've also signed up to the National Housing Federation’s pledge that no one will be evicted as a result of financial hardship – provided they get in touch with us to help them get their payments back on track.
We’ll only consider taking legal action in the most serious circumstances. For example, as a last resort following long-term arrears, where we can’t agree on a suitable arrangement, or in cases of criminal behaviour, which puts others at risk.
Use Entitledto's benefits calculator.
Ask Grace
Grace Ayemoba, a member of the L&Q Foundation team, regularly shares tips to help you spend more wisely.
Read Grace's latest tips:
The Money House
This is a homelessness prevention project which provides financial education for 16–25-year-olds and helps them to manage their tenancies. You can self-refer by emailing The Money House.
Finding employment
We’re here to help if you or anyone in your household are looking for work or keeping an eye on future options.
We work with all L&Q residents and their families, as well as people living in our wider communities.
We can connect you with opportunities, give you one-to-one support with your CV and help you prepare for interviews.
We also provide job brokerage services to local and national employers, as well as working in partnership with colleges and training providers.
The quickest way to get help finding new opportunities and employment is by completing our employment support form to register your interest.
Register for employment support
Turlogh O’Brien scholarships
We offer young people living in financially excluded households an accessible route into higher education.
Since launching the Turlogh O’Brien programme in 2017, we’ve supported more than 20 students to study for a degree at a university of their choice.
Staying warm this winter
We understand you may be worried about staying warm this winter – that's why we've shared some useful tips on how to keep your home safe and warm.
Warm hubs
We’ve opened the first string of warm hubs in our community centres this winter.
You're welcome to visit and spend time in these spaces, take part in the activities and events on offer and use the free Wifi.
View our warm hub locations and opening times.
Lots of other community centres and local libraries are being used as warm hubs as well this winter.
To find a hub near you, visit the Warm Welcome Space website.
Energy usage at home
We're here to help if you’re struggling to heat your home or are worried about not being able to pay your household bills. Please get in touch, so we can discuss your circumstances.
You can also find out what support is available to help you pay your bills in our Help and Advice section.
Government and energy supplier support
To learn more about benefits, grants and help the government and energy suppliers are offering, please visit the Citizens Advice website.
Energy saving advice
If you're over 60, on a low income, have a disability or long-term illness, or have children, Shine provides energy advice to keep you warm and well. Visit the Shine website for more information and energy saving tips.
