Strategic plans
Our Future Shape Strategy was published in March 2026 and makes three commitments which we’ll deliver by 2031:
- We’ll provide social homes to meet housing need
- We’ll provide good landlord services
- We’ll be an efficient organisation that maximises our impact
The actions that we’ll take to deliver these commitments, and our approach to managing any risks are set out in nine detailed strategic plans which also span 2026-31.
You can read summaries of these plans, as well as the detailed documents here:
- Data control - How we use, manage and protect data
- Environment and climate change - How we create healthy homes and places and manage our environmental impact
- Financial control and resilience - How we maintain strong financial performance and value for money
- Growth - How we deliver more social homes
- Health and building safety - How we maintain safe homes in line with legal requirements
- Investment in homes - How we manage and invest in the quality of homes
- Organisational governance and control - How we maintain compliance, transform our operations and involve residents
- People and talent - How we maintain an efficient, engaged, diverse, and values-led team
- Service delivery - How we improve our delivery of a clear service offer for residents