People and talent

We want to be an employer of choice, so that we can attract and retain diverse talent to improve our service to residents. The People and Talent Plan sets out how we’ll do this, as well as developing the skills of our existing team, and embedding our purpose and values at all levels. It also outlines how we’ll work with the wider business to ensure that residents with different needs and characteristics receive a fair and equal service from us.

An engaged and values-led workforce

We’ll make sure that our purpose and values support our culture by using them as the foundation for recruitment practices, performance management and colleague training and development activity.

Inclusive and diverse organisation

We’ll foster an inclusive environment where colleagues feel valued, supported, and motivated to reach their full potential. We’ll also support the business with insights and advice to ensure we’re delivering services to residents in a fair and accessible way.

Employer of choice

We’ll transform our colleague offer to ensure that we remain an attractive employer for new and existing team members and will communicate this consistently from recruitment to retirement.

Agile and efficient organisation

We’ll support transformation-led improvements by enabling colleagues to understand and deliver change and will support efficient management practices by streamlining our people-related policies and procedures.

Organisational culture and leadership programme*

We’ll create the culture, leadership, skills and organisational behaviours required to deliver reliable, repeatable and consistent services, and meet regulatory Competence and Conduct standards.

*Delivered as part of L&Q's transformation and change portfolio