Opportunities in service improvement

Help us create a more resident-focused way of working

Our rolling volunteer programme offers you the chance to engage closely with our teams across the whole of L&Q and contribute to meaningful improvements that benefit residents.

By working with us to set priorities for the new managing agent service, crafting terminology for our new repairs diagnostic tool, or establishing quality criteria for our Major Works Investment Programme, we make sure that every resident involvement opportunity allows you to influence and enact change. Your participation will be meaningful, accessible, and enjoyable.

Whether you're assisting with staff training, service design, consultation responses, quality assurance, or recruiting for important resident-facing roles, we have a volunteering opportunity for you.

Volunteer opportunities are shared with our mailing list every month and are open to all.

Resident volunteers receive a role profile, induction, and training as needed so you know what to expect from your involvement.

We value your feedback on whether the experience met your expectations, helping us enhance our volunteer programme.

Additionally, we keep you informed about the impact of your involvement through our quarterly newsletter and annual resident involvement impact report. 

Register your interest online

Find out more about the impact of service improvement.