The impact of resident involvement
We believe that resident involvement is more than just “the right thing to do” – it continuously helps us improve our service and provides more resident-focused ways of working. Here, you’ll find real stories about residents having an impact on L&Q.
Sharing the impact of resident involvement
We measure the success of our resident involvement programme by using a tool that lets us link what we do with what we want to achieve. We believe good practice of resident involvement will:
- improve your relationship with L&Q
- improve your experience with L&Q
- achieve operational excellence
- improve colleague wellbeing and motivation
You can also watch a short video on how residents got involved and the impact they had within your neighbourhoods: