The impact of resident involvement

We believe that resident involvement is more than just “the right thing to do” – it continuously helps us improve our service and provide more resident-focused ways of working.

How we'll share the impact of resident involvement

We’re currently working on an outcomes framework to measure and communicate the impact of our resident involvement activity in pursuit of clearly defined outcomes.

This will help us to improve our involvement activity and demonstrate the value of working collaboratively with residents.

We hope to share an update on the outcomes framework later in 2023.

In the meantime, watch the video and read our case studies below to find out more about how residents have been involved so far and what impact they've had on L&Q and our neighbourhoods.