We have updated our repairs offer to make it clear what we will repair and what we expect our residents to repair. Our new repairs offer came into effect in April 2021.
Please note that we are expecting demand to be higher than normal in the first few months and it might take us longer than usual to complete your repair.
However, our team are working hard to complete the backlog of demands and resume normal service.
To help us return to normal, we have made some changes to the way we work. We have created a new ‘Major Works’ category for larger follow-on works that will take more than three hours to complete.
If we identify these works as urgent, we will aim to complete the follow-on works as quickly as possible.
If we identify these works as non-urgent, we will plan in and complete the works over a longer time frame allowing us to prioritise more routine urgent works.
We thank you for your patience during this period.