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Report a new repair

If you need help with an existing repair or have an emergency, call us on 0300 456 9996

If you want to report a new issue, you will need to fill in our online report a repair form. Please start by answering the following two questions:

Before you report an issue, you will need to check if this is a repair we are responsible for. This information is available in your Lease and in our help and advice pages below.

Before you report an issue, you will need to check if this is a repair we are responsible for. This information is available in the tenants repairs responsibilities PDF booklet below.

Your repair responsibilities booklet

Tenant repairs responsibilities booklet

This booklet sets out how we expect you to look after your home and when we will carry out repairs
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Have a question?

Visit our help and advice pages on repairs and maintenance

Get in touch

Customer service centre

0300 456 9996

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency only service

Home sales

0300 456 9997

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

For all business inquiries, please contact our Head office