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Healthy Homes

A programme focused on tackling the root cause of mould and damp

Healthy Homes: guidance and support

In April 2020, we introduced our Healthy Homes programme in partnership with ZapCarbon, to focus on tackling the root cause of mould and damp in homes and carry out any repairs needed to prevent damp and mould from reoccurring.

There are lots of reasons that mould and damp can occur in homes, sometimes the solution is simple, such as making sure homes are heated and well-ventilated, particularly in rooms where there’s lots of moisture, such as bathrooms and kitchens, but sometimes the causes are more deep-rooted.

As part of the Healthy Homes programme, specialists from ZapCarbon will visit and assess your home. During their visit they will be able to identify the causes of the mould and advise on any repairs needed. While at your home, they may also change your heating controls to help them perform better and work with you to help make changes that will prevent mould in the future.

A ‘Clean and Shield’ service will be carried out as part of the visit. Experts will come in and clean any affected surfaces, before shielding it with an anti-mould agent to help prevent it from returning.

Finally, you'll be offered a humidity and temperature sensor aimed at tackling any future mould growth as soon as possible. The sensor sends alerts when conditions at the property are such that may encourage mould growth. ZapCarbon will then contact you with advice on how to reduce the risk of mould reoccurring.

To request a visit from the team, please call our customer service centre on 0300 456 9996.