Damp and mould
We take reports of damp and mould very seriously. If you spot signs of damp or mould in your home please report it to us immediately, even if the problem is only small.
What we’ll do to tackle damp and mould
There are lots of reasons that mould and damp can occur in homes. To make sure that every case is properly investigated we introduced our Healthy Homes programme in 2020, in partnership with ZapCarbon.
We focus on tackling the root cause of the problem and carry out any repairs needed to prevent damp and mould from reoccurring.
When a damp and mould problem is reported, specialists from ZapCarbon will visit and assess your home.
During their visit, they will identify the causes of the mould and advise on any repairs needed.
While at your home, they may also change your heating controls to help them perform better and work with you to help make changes that will prevent mould in the future.
To help tackle future mould growth, you may be offered a humidity and temperature sensor. The sensor sends alerts to let you know when conditions at your home may encourage mould growth.
ZapCarbon will then contact you with advice on how to reduce the risk of less severe cases of mould reoccurring.
Our response to the Regulator of Social Housing’s letter on damp and mould
Together with the rest of the housing sector, we want to make sure that the tragic case of the passing of Awaab Ishak in Rochdale never happens again.
We will continue to deliver our Healthy Homes programme to tackle damp and mould, along with other interventions.
We were asked by the Regulator for Social Housing to provide a response about how we are tackling damp and mould in our resident's homes.