TrustCall
What you need to know
It's a service that can be there for you or your loved one - 24 hours a day, seven days a week, through specialised equipment linked to a control centre.
When the personal alarm is pressed, an alert is sent to our control centre in Trafford, Manchester, where a trained operator will be ready for your call.
It's important to note that this service does not replace the emergency services available from 999.
Please also note that, for now, we offer a monitoring-only service for residents living in London and the south east of England.
Who this service is for
Our TrustCall service offers you and your loved one peace of mind while respecting and supporting your independence.
Home alarms
These are for any individual living independently and offer reassurance and peace of mind that you or your loved one is safe when alone in the house.
Personal alarms
These are for those who still access the community but need some additional support to feel safer and more secure at home by providing immediate contact in an emergency.
Sensors
These are for those who want to feel safe within their own home while giving family and friends peace of mind.
Dementia assistance
These are for those living with dementia, and looking for a safety system to help manage the associated risks.
Lifting service
How it works
We use specialist equipment to help lift customers safely back onto their feet if they have had a fall.
This service is included for all Trafford-based customers* who have taken out one of our tailored plans.
*It's important to note, that this service is not currently available to those with dementia unless there is a next of kin on site at the time of the fall. However, we're constantly working towards ways we can offer this service to those with dementia in the future.
If a customer falls
Our team aim to be with them within 30 minutes. They'll come with specialist lifting equipment to safely get them back on their feet and make sure they are ok.
Once an alarm has been raised through a pendant, our specialist lifting team may check whether any additional support or care is needed, such as a GP or other services. We can also contact a relative, or next of kin, if necessary.
Preventing future falls
We work closely with the Falls Prevention team to continuously assess and improve our services.
If a customer is identified as a frequent faller, the Falls Prevention team will offer them an opportunity to receive an appropriate assessment to support and prevent future falls.
Price plans and bundles
Prices start from as little as £7 per week.
Get help and support at the press of a button with our 24/7 telecare TrustCall services.
How to register your interest in TrustCall
You can register your interest online.
You can also call 0300 777 7777, Monday to Friday from 9am to 5pm.
Care you can trust
Your physical and emotional wellbeing are at the heart of everything we do.
"It's given me a sense of peace and security and I never feel alone."
Maggie, TrustCall customer
"My family feel supported and at ease knowing I have a trusted lifeline."
James, TrustCall customer
"We've been so pleased with the TrustCall service we've received."
Christine, TrustCall customer
