Alert and Response
What is Alert and Response?
It's a service that can be there for you or your loved one - 24 hours a day, seven days a week, through specialised equipment linked to a control centre.
When the personal alarm is pressed, an alert is sent to our control centre in Trafford, Manchester, where a trained operator will be ready for your call.
It's important to note that this service does not replace the emergency services available from 999.
View price plans and bundles
Who Alert and Response is for
Our Alert and Response support service is designed to offer you and your loved one peace of mind while respecting and supporting your independence.
These are for any individual living independently and offer reassurance and peace of mind that you or your loved one is safe when alone in the house.
These are for those who still access the community but need some additional support to feel safer and more secure at home by providing immediate contact in an emergency.
These are for those who want to feel safe within their own home while giving family and friends peace of mind.
These are for those living with dementia, and looking for a safety system to help manage the associated risks.
Our lifting service
How does it work?
We use specialist equipment to help lift customers safely back onto their feet if they have had a fall. This service is included for all our Trafford-based customers* who have taken out one of our tailored plans.
*It's important to note, this service is not currently available to those with dementia unless there is a next of kin on site at the time of the fall. However, we're constantly working towards ways we can offer this service to those with dementia in the future.
What happens if the customer falls?
Our team aim to be with them within 30 minutes. They'll come with specialist lifting equipment to safely get them back on their feet and make sure they are ok.
Once an alarm has been raised through a pendant, for example, our specialist lifting team may check whether any additional support or care is needed, such as a GP or other services. We can also contact a relative, or next of kin, if necessary.
What happens next?
We work closely with the Falls Prevention team to continuously assess and improve our services. If our customer is identified as a frequent faller, they'll be offered the opportunity for the Falls Prevention team to carry out an appropriate assessment to support and prevent future falls.
Care you can trust
Your physical health and emotional wellbeing are at the heart of everything we do.
"It's given me a sense of peace and security and I never feel alone."
Maggie, Alert and Response customer.
"My family feel supported and at ease knowing I have a trusted lifeline."
James, Alert and Response customer.
"We've been so pleased with the Alert and Response service we've received."
Christine, Alert and Response customer.