What is TrustCall?

It's a service that can be there for you or your loved one - 24 hours a day, seven days a week, through specialised equipment linked to a control centre.

When the personal alarm is pressed, an alert is sent to our control centre in Trafford, Manchester, where a trained operator will be ready for your call.

It's important to note that this service does not replace the emergency services available from 999.

Please also note that, at the moment, we offer a monitoring-only service for residents living in London and the South East of England.

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View price plans and bundles

Starting from as little as £4 per week.

Get help and support at the press of a button with our 24/7 TrustCall services.

Who TrustCall is for

Our TrustCall service is designed to offer you and your loved one peace of mind while respecting and supporting your independence.

Home alarms

These are for any individual living independently and offer reassurance and peace of mind that you or your loved one is safe when alone in the house.

Pendant alarms

These are for those who still access the community but need some additional support to feel safer and more secure at home by providing immediate contact in an emergency.


These are for those who want to feel safe within their own home while giving family and friends peace of mind.

Dementia assistance

These are for those living with dementia, and looking for a safety system to help manage the associated risks.

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Our lifting service

How does it work?

We use specialist equipment to help lift customers safely back onto their feet if they have had a fall. This service is included for all our Trafford-based customers* who have taken out one of our tailored plans.

*It's important to note, that this service is not currently available to those with dementia unless there is a next of kin on site at the time of the fall. However, we're constantly working towards ways we can offer this service to those with dementia in the future.

What happens if the customer falls?

Our team aims to be with them within 30 minutes. They'll come with specialist lifting equipment to safely get them back on their feet and make sure they are ok.

Once an alarm has been raised through a pendant, for example, our specialist lifting team may check whether any additional support or care is needed, such as a GP or other services. We can also contact a relative, or next of kin, if necessary.

What happens next?

We work closely with the Falls Prevention team to continuously assess and improve our services. If our customer is identified as a frequent faller, they'll be offered the opportunity for the Falls Prevention team to carry out an appropriate assessment to support and prevent future falls. 

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Care you can trust

Your physical health and emotional wellbeing are at the heart of everything we do.

"It's given me a sense of peace and security and I never feel alone."

Maggie, TrustCall customer

"My family feel supported and at ease knowing I have a trusted lifeline."

James, TrustCall customer

"We've been so pleased with the TrustCall service we've received."

Christine, TrustCall customer

Your care, your way

We also offer Care Quality Commission registered care and support at home as well as award-winning sheltered and extra care accommodation.


Domiciliary care and support in your own home, available across Trafford and Greater Manchester

From £26.40 per week

Supported Housing

Live somewhere with more support in our extra care and award-winning sheltered accommodation

From £100 per week