Before you make a formal complaint, please tell us about the problem so that we can try to resolve it.

You can contact our customer service centre online or by calling 0300 456 9996. 

If we can't address the problem, please complete the form below and we'll investigate it more to establish what happens next.

For more information visit our complaints procedure page.

Do you own or part-own your home?

Have you notified us of this issue before today?

Is your complaint about a repair?

Show us the problem in detail. Make sure you upload an image as a .DOC, .DOCX, .PDF, .JPEG or .PNG and no larger than 5mb.