
Existing complaints
If you’ve already made a complaint and want an update or you’re still unhappy with how it’s been handled – we’re here to help. Our goal is to work with you to put things right.
Requesting an update
If you’d like to check on your complaint or speak to someone in more detail, the quickest way is to contact your complaint handler directly.
Related policies and reports
- Read our Complaints policy (PDF, 0.3MB)
- Read our Compensation policy (PDF, 0.2MB)
- Read our Complaints Performance and Service Improvement report 2025/26 (PDF, 3MB)
- Read our Complaints Handling Code Self-Assessment 2026 (PDF, 0.3MB)
Region Set
You can change your region near the bottom of the page