If you've already made a complaint, but you're unhappy with how we dealt with it – we'll continue to try our best to put things right.

For existing complaints, we'll share our initial decision within ten working days. 

To speak to us about an existing complaint, please email our Complaints team.

Our complaints and compensation policies and our self-assessment

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Complaints policy
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Compensation policy
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Housing Ombudsman complaint handling code: L&Q's self assessment