Your rent is used in the following ways:

  • To pay for repairs and maintenance
  • To manage your housing service
  • To repay money borrowed to build or modernise your home

Service charges

Some residents pay service charges as part of their rent - this is to pay for services like caretakers and communal lighting. Your tenancy agreement will tell you if you pay a service charge.

Rent increases

A resident's assured rent can only be increased once a year and L&Q will give the resident at least one month's written notice of any increase and raise the rent to the appropriate level under the rent policy.

Rent and service charge feedback

Please contact your Revenue Officer if you experience any problem with your rent or service charges.

Managing your tenancy and rent account

L&Q has more than 30 years experience providing housing management and is the largest social landlord in the South East. Our services are split into regional divisions. Each division has a Revenue Team and a number of Neighbourhood Services Teams.

Every single resident is assigned a Neighbourhood Services Officer and a Revenue Officer.

Revenue Officers are responsible for the management of your rent account. Contact them if you have enquiries about:

  • Making your rent payments
  • Rent arrears
  • Claiming housing benefit and other benefits
  • Help with general debt problems

Neighbourhood Service Officers are responsible for the management of all other tenancy issues. Contact them if you have enquiries about:

  • Transferring to another L&Q home
  • Property exchanges
  • Neighbourhood problems
  • Decorating your home
  • Improving your home
  • Putting you in touch with the right people to help with other enquiries