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How to pay L&Q

It's easy to pay your rent. You can do it online or by calling us

Unable to take online payments (last updated 22 October 2020 at 1pm)

Sorry, we’re currently unable to take payments online. We’re working to resolve the issue and will update this page once the service is available. You can still call us on 0300 456 9996 (option 1) to make a payment on our automated payment line.

 Telephone payments

To pay your rent by telephone, please contact us by calling 0300 456 9996 and follow the instructions.

You'll need the following information:

  • the exact amount you want to pay
  • your unique ID number (six-digit number found at the top of your rent/service charge letter)
  • your debit or credit card details (registered to your home address in your own name)

Keep your data safe

Our staff will never ask you to give them your payment card details. If you feel uncomfortable or unsure about the information you are being asked to provide, please contact our customer service centre

Customer service centre

0300 456 9996

Monday to Friday: 8am - 6pm (excluding bank holidays)

Outside these hours, we operate an emergency only service

Home sales

0300 456 9997

Monday to Friday: 8am - 6pm (excluding bank holidays)

Head office

0300 456 9998

For all business inquiries please contact our Head office

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