How to pay L&Q

There are lots of easy ways to pay your rent. Choose what works best for you – whether it’s online, by phone, by Direct Debit or in person.

How to pay online

Pay securely through your L&Q online account.

Steps:

• Sign in to your account (or sign up if you haven't yet)
• go to 'my payments' on your dashboard
• select 'make a payment'
• enter how much you want to pay
• enter your card details (we don't accept AMEX) and billing address
• complete your bank's 3D Secure check*

*Verified by Visa or MasterCard SecureCode, this is likely to be a passcode, password or confirming the payment in your banking app. This check is to ensure only the cardholder can make online payments. If you have any questions about 3D Secure, please contact your bank.

Help with online payments

Message our team on webchat Monday to Friday, 8am to 6pm.

How to pay over the phone

Call our automated payment line on 0300 456 9996 and select option one.

You’ll need:

• your six-digit unique ID number (found at the top of your rent statement or service charge letter – different from your tenancy or customer reference)
• the amount you want to pay
• your debit or credit card details (we don't accept AMEX)

Direct Debit

Set up a Direct Debit so your payments are made automatically from your bank.

How to set up or manage a Direct Debit

Call us on 0300 456 9996 and we’ll set up the Direct Debit or you can request a Direct Debit form to complete.

You can also call us to change or cancel a Direct Debit.

Standing order

Set up a standing order with your bank so payments go out on a chosen date.

Call us on 0300 456 9996 for help setting this up.

Post Office

Pay by cash or debit card using your rent card.

Keep the receipt as proof of payment.

Paypoint

Pay by cash or debit card at any PayPoint location using your rent card.

Keep the receipt as proof of payment.

Our bank details (for transfers)

Make sure to include your tenancy reference when paying by bank transfer so we can credit the right account.

Housing Benefit/Universal Credit

Sort code: 20 98 73

Account: 00182478

Rent and service charges

Sort code: 20 98 73

Account: 10600261

Major works

Sort code: 20 65 63

Account: 90635162 

How to check your balance

Homeowners

Access your account balance from your online account.

Sign in or sign up for an account.

All other residents

Text RNT BAL followed by your tenancy reference number to +44 7380 321 420.

Example: RNT BAL 1234

If you text BAL to +44 7908 669 208, you’ll be redirected to this new number.

Refunds

If your account is in credit (after covering your next payment), you can request a refund.

How to request:

Send us an email with:

• your customer reference number
• the amount you’d like refunded
• a sentence confirming you authorise us to refund you

Send a refund request email

What to expect:

• refunds take up to 28 calendar days
• if you receive Housing Benefit, it may take longer
• for joint tenancies, all named tenants must confirm the refund request
• refunds are sent to your bank if you have a Direct Debit, otherwise, we’ll post a cheque