How to pay L&Q
Guidance on how to make a payment. This includes information about how to pay online or over the phone.
How to pay online
You can pay securely via your L&Q online account.
Sign in to your online account
Once you've signed in, you'll need to:
- go to 'my payments' on your dashboard
- select 'make a payment'
- enter how much you want to pay
- enter your card details and billing address (we don't accept AMEX)
- complete your bank's 3D Secure check*
*Verified by Visa or MasterCard SecureCode, this is likely to be a passcode, password or confirming the payment in your banking app. This check is to ensure only the cardholder can make online payments. If you have any questions about 3D Secure, please contact your bank.
Help with online payments
You can message our team on webchat, Monday to Friday from 8am to 6pm, if you need help making an online payment.
How to pay over the phone
You can pay over the phone by calling our automated payment line on 0300 456 9996 and selecting option one.
When you call, you'll need to know:
- the exact amount you want to pay
- your unique ID number*
- your debit or credit card details
*Your unique ID number is the six-digit number at the top of your rent statement or service charge letter. It is not your tenancy or customer reference.
Direct Debit
Never miss a payment by setting up a Direct Debit.
Once your direct debit is set up, it'll automatically take the amount from your bank account provided you have sufficient funds.
Simply call us on 0300 456 9996 and we can set up the Direct Debit over the phone, or you can request a Direct Debit form to complete.
Standing order
Set up regular payments from your bank account, so your rent goes out on the date you choose.
To set up a standing order, call us on 0300 456 9996 and we'll be able to assist you.
Post Office
Use your rent card to pay at any post office. Pay by cash or with a debit card.
Please keep the receipt they give to you as proof of purchase if you pay by this method.
Paypoint
You can pay your rent at a Paypoint using your rent card. You can pay by cash or with your debit card.
Please keep the receipt they give to you as proof of purchase if you pay by this method.
Location set
You can change the location near the bottom of the page