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How to pay L&Q

It's quick and easy to make a payment using your online account
We've changed how you pay us online, to make things easier for you. The change came into effect from January 21 2021.

In the past, you will have used our old payments website to pay us online.

From January 2021, we've changed to a more safe and secure system within our website. We now ask you to sign into your online account to make a payment.

Setting up an account is quick and easy, plus it means you can transact with us, anytime, anywhere.

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Sign up for an online account

You can now check your account balance, view your recent transactions, and make a payment at a time that suits you

Online payments

Making an online payment is simple. You just need to:

  • sign in to your online account
  • go to 'my payments' on your dashboard
  • click on 'make a payment' and enter how much you want to pay
  • enter your card details and billing address (we don't accept AMEX)
  • complete your bank's 3D Secure check – verified by Visa or MasterCard SecureCode (this is likely to be a passcode, password or confirming the payment in your banking app)*

*To make an online payment, you'll need to have 3D Secure set up for your payment card. This check is to ensure only the card holder can make online payments. If you have any questions about 3D Secure, please speak to your bank.

If you need help making an online payment, you can message our team on webchat, Monday to Friday from 8am to 6pm.

Telephone payments

If you'd prefer to make a payment over the phone, please contact our automated phone line by calling 0300 456 9996 and select option one.

When you call, you'll just need to know:

  • the exact amount you want to pay
  • your unique ID number*
  • your debit or credit card details

*Your unique ID number is the six-digit number found at the top of your rent statement or service charge letter. It is not your tenancy or customer reference.

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Keep your data safe

Please get in touch if If you feel uncomfortable or unsure about what information you are being asked to provide

Get in touch

Customer service centre

0300 456 9996

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency only service

Home sales

0300 456 9997

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

For all business inquiries, please contact our Head office