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How to pay L&Q

It's quick and easy to make a payment using your online account
Our old payments website is no longer in use. From now on, you'll need to sign into your online account to make a payment.

Setting up an account is quick and easy, plus it means you can transact with us any time, anywhere.

Resident on the phone

Sign up for an online account

Check your rent statements and make a payment at a time to suit you

Online payments

It's easy to make an online payment, you just need to:

  • sign into your online account
  • go to 'my payments' on your dashboard
  • click on 'make a payment'
  • enter how much you want to pay
  • enter your card details (and save these for future payments)

If you have any issues, our team is available on webchat Monday to Friday from 8am to 6pm.

Telephone payments

If you'd like to make a payment over the phone, please contact our automated phone line by calling 0300 456 9996, select option one and follow the instructions.

When you call, you'll need to know:

  • the exact amount you want to pay
  • your unique ID number*
  • your debit or credit card details

*Your unique ID number is the six-digit number found at the top of your rent/service charge letter. It is not your tenancy or customer reference.

Keep your data safe

If you feel uncomfortable or unsure about the information you are being asked to provide, you can contact our customer service centre for help

Get in touch

Customer service centre

0300 456 9996

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency only service

Home sales

0300 456 9997

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

For all business inquiries, please contact our Head office