Keeping your home in good working order

We are committed to keeping your home and communal areas safe and in good condition, however there may be times when you need us to carry out a repair.

If you rent your home from us, there are lots of things in your home that we are responsible for repairing, but also some things that you are responsible for too. Before contacting us to request a repair please take a look at our latest Tenant responsibilities booklet, or watch the video to check if the issue you want to report is something that we will repair.

If you need a repair that L&Q is responsible for you can report this to us through our online form. For help with an existing repair or in an emergency, please call us on 0300 456 9996.

For more information on repairs and maintenance in your home, including information about repairs for homeowners visit the Repairs and maintenance section on our website.