We're completing repairs more efficiently with RepairFinder

In October 2024, residents got involved to help us design our new repairs diagnostics tool, RepairFinder.

In a series of sessions, residents looked at images of repairs and told us what words and terms they would use when reporting them.

We used these keywords to describe options for different types of repairs in RepairFinder, which we launched in December 2024.

Now, when you report a repair, our colleagues use these terms when talking to you about the issue. This means we can accurately record your repair on our system and send a colleague to help you with the right tools for the job.

Vicki Sanderson, Director of Maintenance Services, said:

“It’s wonderful to see that RepairFinder has launched. I’d like to say a huge thank you to everyone who helped us to shape this important tool.

The quality of residents’ homes is incredibly important and by investing in the systems and processes we use to manage repairs jobs, we’re enabling staff to get more jobs done on the first visit. We’re already seeing resident satisfaction with repairs increase and this will hopefully continue as we carry on with the developments in our service.”

We want to thank residents for getting involved and helping improve our repairs service.

If you’re interested in getting involved to help us improve your services, please email our Resident Involvement team