Pre-sale enquiry pack for selling your home
When you sell your home on the open-market or through a shared ownership resale, the lease gets ‘assigned’ to the new owners. This means the buyer takes over the existing lease and all responsibilities attached to it.
To protect the buyer’s interest, their solicitor will usually ask for information about your home. This is called a pre-sale enquiry pack, also known as a management pack or LPE1/landlord’s enquiry pack.
This pack includes important details they need before the sale goes through.
What’s in the pre-sale enquiry pack
The pack includes:
- who owns the freehold and who manages the property
- any legal notices served on the leaseholder
- planned major repairs in the next five years
- service charge accounts (estimates and actual)
- building insurance schedule
- the current service charge balance
- fire risk assessments
- asbestos reports
- EWS1 and cover letter
- the Landlord certificate information sheet
- ground rent details
- antisocial behaviour reports
- letter of authority if you have an independent managing agent
We also provide a similar pack for owner-occupiers living on estates where service or management charges apply.
Costs and responsibilities
There’s a fee for the pack, which you (the seller) will need to pay.
If your home has an independent managing agent, your solicitor should contact them about any extra costs.
If you’ve already requested a pack within the last six months but the sale hasn’t gone through, we can provide an updated mini pack for a lower fee.
How to request a pre-sale enquiry pack
There are four steps to follow:
- Step one: Send us your documents and confirm your solicitor
To request the pack, you’ll need to send us:
- your full name
- your home address
- your solicitor’s contact details (including their email)
- Step two: Pay our admin fee
Once we’ve opened your pre-sale enquiry case, we’ll contact your solicitor to confirm the cost and how to pay.
Your solicitor can then make a payment via BACS.
Important: BACS payments can take up to five working days to clear in our bank account. We can’t proceed with your request until payment is complete.
If your home has an independent managing agent
We’ll also provide your solicitor with a letter of authority, which allows them to request a pack from the agent as well.
If you wish to make the payment yourself
You can call us on 0208 189 7465 (option 1, then option 2) to pay by card.
You’ll also need to let your solicitor know to prevent them from duplicating payments.
- Step three: We produce the pre-sale enquiry pack
Once payment has been confirmed, we’ll put together your pack.
It usually takes 10 working days to prepare, but for more complex requests, it can take up to 15 working days, so it’s important to allow plenty of time.
We’ll email your solicitor to let them know when they should receive the pack.
- Step four: Final steps and further enquiries
We’ll send the pack to your solicitor along with our feedback form – we want to hear from you about the service we provided.
Your solicitor will review the pack and forward it to the buyer’s solicitor. At this point, the buyer’s solicitor may raise further enquires as part of the sale.
Further enquiries during your sale
When your buyer’s solicitor reviews the management pack, they may raise further enquiries.
How it works:
- Step one: Your solicitor sends us all enquiries
We only accept enquiries from your acting solicitor. This keeps the process clear and avoids duplicate requests that delay your sale.
Shared owners
Your solicitor should send enquiries to the resale acting solicitor. They will answer what they can and refer any remaining questions to our Pre-sale Enquiries team or other teams.
Leaseholders or owner-occupiers (with services)
Your solicitor should send enquiries directly to our Pre-sale Enquiries team.
- Step two: We respond to all enquiries
We aim to respond within 10 working days.
If we need input from another L&Q team or managing agent, allow an additional five to 15 working days. We’ll keep your solicitor updated.
There’s no admin fee for our response.
- Step three: Completion
On completion day, your solicitor must email our Homeownership Completions team with:
- the buyer’s solicitor contact details
- the completed Buyer Information Form (included in the pre-sale enquiry pack)
Licence to assign
A Licence to Assign (LTA) is a legal document we, you, and your buyer sign as part of the sale process.
Your solicitor will handle most of this process on your behalf, but here’s what to expect:
- Shared ownership salesYour solicitor will send the LTA to our acting solicitor (instructed by our Resales team).
Our solicitor will process the document and confirm any fees. - Leasehold sales
Your solicitor will send the LTA to our Pre-sale Enquiry team.
We’ll confirm the admin fee and explain how to pay it.
Once the fee has cleared, we’ll send a draft LTA to your solicitor.
Please ask your solicitor to send this draft back to us as a Word file, along with:
- the most up-to-date title register
- a copy of the lease
Important: Your solicitor must not amend any clauses in the LTA – we cannot approve fundamental changes to the lease.
We’ll review the draft, make any amendments if needed, and arrange for it to be signed by an authorised L&Q signatory – this can take up to five working days.
Once signed, we’ll send a copy of the completed LTA to your solicitor by email and post.
Admin fees
There is an administration fee for our LTA service.
Your solicitor can make the payment via BACS.
Important: BACS payments can take up to five working days to clear in our bank account. We can’t proceed with your request until payment is complete.
If you wish to make the payment yourself
You can call us on 0208 189 7465 (option 1, then option 2) to pay by card.
You’ll also need to let your solicitor know to prevent them from duplicating payments.
Help and support
For more information about the pre-sale enquiry pack, please message our Homeownership team.
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