Changes to service charges from April 2020
There are new service charge items appearing for the first time in 2020/21, which you may see on your statement.
In order to comply with health and safety legislation, we're obliged to carry out testing of all electrical intake points into your building.
You would have always been liable to pay for the service, but in previous years we've chosen not to charge you. We'll now charge a fixed rate to all residents for this service.
Please note that the electrical testing is charged to your building regardless of whether there is a separate landlords supply.
Like electrical testing, this is a fixed rate service charge to cover our cost of statutory testing of shared water supplies and storage tanks.
Water testing is another health and safety requirement, which we carry out to detect and eliminate issues such as legionella.
We have recently installed building monitoring equipment into many of our blocks. This equipment will enable proactive, early detection of faults with facilities, including fire alarms and communal heating systems.
This will benefit our residents as the system aims to identify faults as soon as they occur and notify us, with the aim of making the process more efficient.
As a result, there is a small servicing cost included in your service charges.
Please note that we carried out the installation of the equipment at no cost to you.
We have several teams of multi-skilled mobile caretakers who provide a service across the estates in our neighbourhoods.
They don't work to a rota but will visit sites as requested by the Property Manager, usually following estate inspections.
The mobile caretakers carry out general caretaking duties, for example carrying out minor repairs in communal areas and grounds maintenance.
We levy a small annual charge for this service that all residents on our managed estates pay.
Even if you live in a house, you may pay for mobile caretaking if we provide services to the street where you live.
Residents can request a visit from the mobile caretaker via their Property Manager.
Help and advice
For more information about service charges, please visit the help and advice pages of our website.