'Make Things Right’ - Complaining to L&Q

HOMELIFE

March 2024

The government has recently relaunched it’s Make Things Right campaign, which sets out how social housing residents should be able to complain to their landlord. Find out more about the campaign.

Making a complaint to L&Q

Our aim is always to give you the best service we can – but accept that from time to time things can go wrong.

If this happens, you can use our complaints process, which complies with guidelines set out in the government’s campaign. You can find more information about our complaints process, including how to contact the Housing Ombudsman if you are still unhappy on our complaints page.

Reporting a repair

For more information about repairs, please visit our repairs and maintenance page, you’ll also find useful information in the repairs booklet (PDF) too.