Our bi-annual Residents Assembly allows us to have open and honest conversations about our plans and challenges with involved residents and find solutions together. Here, you'll find information about the themes discussed at this year's conference.

What happens at our Residents Assembly?

  • Hear more about our plans and our work directly from our leadership team
  • Take part in lively discussion groups with other residents
  • Help shape our future strategy

Get involved and make a difference

Over the last few years, residents participating at our Resident Assemblies have helped us:

  • improve our repair services
  • improve how we handle complaints
  • identify the moments that matter and improve how we communicate with residents
  • become more transparent and accountable for the difficult financial decisions we have to make

What residents say

"The chance to really dive into conversations that matter." 

"Access to the board members round table was well managed."

"Good old conversations! Openly talking with no hidden agenda. So much can be achieved when we come together."

 

Progress update from our 2025 Residents Assembly

Outcomes from the assembly last year resulted in:

  • Participants identified 11 clear service commitments which, together, create the foundation for our future service offer
  • Residents taking part highlighted the importance of getting the basics right, particularly when it comes to repairs and how we communicate with residents, reminding us that we need to focus on core services before we consider expanding our offer

Assembly feedback directly shaped our housing strategy, leading to three new workstreams focused on:

  • communicating responsibilities and expectations more clearly
  • building stronger partnerships with external agencies
  • improving support for colleagues to deliver quality services for residents and work effectively with service partners

Continuing the conversation

The conversation doesn't stop when the Assembly finishes. We’ll continue to work closely with involved residents through regular surveys and workshop opportunities to make sure their views are always heard.

If you want to get involved with us, please register your interest.