
Antisocial behaviour
Everyone has the right to feel safe and respected where they live. If you’re affected by antisocial behaviour (ASB), we’re here to help. This guide explains what ASB is, what it isn’t, and how to report it.
What we count as ASB
ASB includes a wide range of unacceptable behaviours that can affect people’s quality of life or impact the community.
It can include:
- hate-related incidents based on race, sexual orientation, gender, disability, or belief
- verbal abuse, threats, or harassment
- vandalism or property damage
- prostitution, sexual acts, or kerb-crawling
- criminal activity
- misusing shared or public areas
- physical violence
- domestic abuse
- persistent, unreasonable noise
- a home with too many animals or pets causing a disturbance
- overgrown gardens and piles of rubbish
If a neighbour is causing problems, it’s often worth speaking with them first. Most issues can be resolved with a calm conversation.
If the situation doesn’t improve or you feel unsafe, you can report it to us below.
What we don't count as ASB
Some everyday issues may cause a nuisance or annoyance, but would not be considered ASB. These include, but are not limited to:
- general household noises, like footsteps, toilet flushing and washing machines
- children playing outside – unless they cause damage to your home
- cooking smells
- DIY in reasonable hours
- minor car repairs
- young people gathering socially – unless they're being inconsiderate or threatening
- legally parked vehicles outside your home
- disputes over shared driveways or boundaries
- babies crying
- one-off parties or events
How to report ASB
In an emergency
If someone is at immediate risk of harm call 999.
For non-emergencies
Report it to the Police online or call 101.
Additionally, you can report loud and persistent noise nuisances to your local council or use the Noise App.
To report ASB to us
What happens after you report ASB
When you contact us, we’ll ask what happened, when and where it occurred, and who was involved.
All information is confidential. We won’t share your name without your permission.
We’ll assess whether the matter is personal, environmental or a nuisance and how urgent it is:
- Priority 1: serious cases like violence or hate crimes – assessed within one working day
- Priority 2: all other cases – assessed within three working days
We’ll work with you to create an action plan, explaining what we’ll do and how we’ll support you.
When the case is resolved or no further action is needed, we’ll let you know before we close it.
If you need extra support
We can put you in touch with a range of support services, depending on your needs. These may include:
- victim or witness support
- counselling or mediation
- legal advice
- social services
- health and housing support
For confidential, impartial advice, you can also contact Victim Support or call them on 0845 303 0900.
Related content

L&Q's Antisocial Behaviour policy

Domestic abuse

Hate crimes and harassment
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