Antisocial behaviour

 

Find out what we consider antisocial behaviour, how to report it, what happens next and where to find additional support.

 

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If a crime has happened but there's no immediate danger, you can report it to the police by calling 101. 

 

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Behaviour we consider antisocial

Antisocial behaviour is behaviour that causes, or is likely to cause, harassment, alarm or distress to others.

It can affect people's safety, wellbeing and quality of life.

Examples include:

  • hate-related incidents based on race, sexual orientation, gender, disability, or belief
  • verbal abuse, threats or harassment
  • vandalism or damage to property
  • prostitution, sexual acts, or kerb-crawling
  • criminal activity
  • physical violence
  • domestic abuse
  • persistent, unreasonable noise
  • pets or animals causing ongoing disturbances
  • overgrown gardens and piles of rubbish

Resolving disagreements with neighbours

Some disagreements between neighbours can be resolved through a calm conversation.

If you feel safe and comfortable doing so, you could explain how the behaviour is affecting you and try to agree a solution. However, you should never approach someone if you feel threatened or unsafe.

If the problem continues or you need support, please contact us.

Read our Supporting Good Neighbourhoods policy (PDF, 0.1MB)

 

Behaviour we don't usually consider antisocial

Some everyday activities can cause occasional noise or inconvenience but aren't usually considered antisocial behaviour.

Examples include:

  • normal household noise, like footsteps, washing machines or flushing toilets
  • children playing outside – unless they cause damage to your home
  • cooking smells
  • DIY during reasonable hours
  • minor vehicle repairs
  • young people gathering socially – unless they're being inconsiderate or threatening
  • legally parked vehicles
  • disagreements about shared driveways or boundaries
  • babies crying
  • occasional parties or social gatherings

However, the circumstances matter.

If behaviour becomes persistent, threatening or causes significant harm or distress, we may need to investigate further.

Reporting antisocial behaviour to us

If you're experiencing antisocial behaviour or you're concerned about someone else, please tell us.

You can:

Find your local council

When you report antisocial behaviour, try to tell us:

  • what happened
  • when and where it happened
  • who was involved, if known
  • how the behaviour has affected you
  • whether you've reported it before

You don't need to have all this information before contacting us.

Reporting antisocial behaviour to us

If you're experiencing antisocial behaviour or you're concerned about someone else, please tell us.


Report ASB via your L&Q online account


You can also:

How we respond to your report

When you contact us, we'll listen to your concerns and assess the information you provide.

We'll consider the type of behaviour, how serious it is and whether anyone is at risk.

We prioritise reports based on their urgency:

  • Priority 1: serious cases like violence or hate crimes – assessed within one working day
  • Priority 2: all other cases – assessed within three working days

We’ll work with you to create an action plan, explaining what we’ll do and how we’ll support you.

When the case is resolved or no further action is needed, we’ll let you know before we close it. 

 

Monitoring and improving our service

We regularly review how we handle antisocial behaviour reports to make sure residents receive a fair, consistent and effective service.

We check:

  • how quickly we respond and whether we meet our service standards
  • whether we complete assessments, risk assessments and action plans when needed
  • whether residents receive the updates we agreed to provide
  • the quality of our case management and record keeping
  • resident feedback and satisfaction

We also carry out reviews, audits and performance checks to identify service improvements.

 

Making a complaint about our service

If you're unhappy with how we've handled your report, you can make a complaint.

We'll review your concerns and consider whether we followed our policies and service standards.

How to make a complaint to L&Q 

If you've reported antisocial behaviour and feel that we haven't taken enough action, you may be able to request an ASB Case Review, sometimes called a Community Trigger.

This allows relevant agencies to review how your case has been handled and consider whether further action is needed.

 

Additional support

If you've been affected by antisocial behaviour, we may be able to connect you with organisations that provide additional help.

Depending on your circumstances, this could include:

  • victim or witness support
  • counselling or mediation
  • legal advice
  • social services
  • health or housing support

Victim Support provides free, confidential and independent support for people affected by crime and antisocial behaviour.

Call: 0845 303 0900

Last updated: October 2026

 

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