Making homes warmer and more energy efficient
We want residents to feel comfortable at home. That’s why we’re investing in improvements that make homes warmer, healthier, and cheaper to run.
As part of our commitment to future-proofing homes for 2050, we’re spending over £1 billion to upgrade properties so they’re ready for a future powered by electricity, not gas.
Our Warm Homes programme
Between 2025 and 2028, Our Warm Homes programme will improve around 1,600 homes that use a lot of energy.
The upgrades will:
- make homes easier to heat
- improve comfort all year round
- help lower energy bills
All work is free of charge. It won’t affect your rent or service charges.
Who’s eligible
The programme is supported by the UK Government’s Warm Homes Fund, and eligibility criteria apply.
We’ll contact you if your home meets the criteria.
How we’ll make homes warmer and more energy efficient
Our approach is simple and designed to make the biggest impact: we start with insulation and then upgrade heating systems when needed. Here’s what to expect:
Step 1: We assess your home
We’ll arrange a home visit to check what improvements are needed and plan the right upgrades for your home.
Step 2: Better insulation
In 2024, we launched a 20-year insulation programme to help keep homes warmer in winter and cooler in summer.
Depending on your home, upgrades may include:
- wall insulation
- loft or roof insulation
- new double or triple-glazed windows and doors to reduce heat loss, block draughts and noise, and improve security
- improved ventilation to help manage moisture and prevent damp and mould
Learn more about insulation from the Energy Saving Trust.
Step 3: Heating and renewable energy
When gas boilers reach the end of their life, we’ll replace them with energy-efficient heat pumps. These use around 60% less electricity than traditional electric heaters.
Where practical, we’ll also install solar panels to help you generate your own renewable energy and reduce your electricity bills.
Benefits at a glance
- A warmer, more comfortable home
- Lower heating bills
- Less damp and mould
- Better ventilation and air quality
- Reduced energy use – better for the planet
Help and support
We’ll explain everything clearly before any work starts and give you notice in advance.
If you have questions, please call us on 0300 456 9996 and ask for our Warm Homes Administrator.
If you’re struggling to heat your home or pay your bills, we may be able to help in other ways too.
Learn more about the support we offer or contact us.
Hear from other residents
Find out how other residents have benefited from the programme – from warmer homes to lower energy costs.